Tauck · 12 hours ago
Seasonal Customer Service Assistant
Wilton, CT, United States
Full-time
Onsite
Entry, Mid Level
2+ years expTauck is recognized as a world leader in deluxe escorted vacation tours, and they are seeking a Seasonal Customer Service Assistant to serve as a primary point of contact for guests and travel advisors. This role involves resolving service inquiries, coordinating with teams, and ensuring a high-quality guest experience.
Tour OperatorTourismTravel
Responsibilities
Handle incoming service calls, emails, and mailed correspondence that require customer service follow-up
Act as an advocate for the guest by researching issues, coordinating internally, and providing clear, timely communication and updates
Resolve service-related inquiries efficiently while maintaining Tauck’s service standards and brand voice
Support post-tour and follow-up processes including refunds, vouchers, claims assistance, and documentation
Manage multiple cases simultaneously and ensure timely resolution and accurate recordkeeping
Perform other duties and responsibilities as required
Collaborate cross-departmentally and with external partners to ensure accurate and efficient resolution of guest issues
Maintain compliance with Tauck policies, procedures, service standards, and data accuracy requirements
Identify trends in guest inquiries and proactively share insights with leadership to support continuous improvement of processes and the guest experience
Qualification
Required
2–4 years of customer service, guest relations, or travel/hospitality experience
Strong written and verbal communication skills
Proven ability to manage multiple cases and follow through to resolution
High level of attention to detail and strong organizational skills
Demonstrated ability to quickly learn and apply policies and procedures to ensure efficient, high-quality service
Ability to multitask, prioritize work, and perform effectively in a fast-paced environment
Customer-focused mindset with sound judgment and problem-solving skills
Company
Tauck
Tauck is an operator of guided tours and cruises on rivers.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Phil Crosby
Chief Financial Officer
Recent News
2025-11-10
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2025-07-17
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