Crossover · 5 hours ago
Senior Director of Parent Experience, Alpha - $200,000/year USD
New York, NY
Full-time
Onsite
Lead/Staff, Director/Executive
$200K/yr - $200K/yr
5+ years expCrossover is a company focused on transforming education through innovative approaches. They are seeking a Senior Director of Parent Experience to manage relationships with families in New York City, ensuring a comprehensive engagement from inquiry to enrollment and beyond.
Information Technology & Services
No H1B
Responsibilities
Managing the complete relationship lifecycle with NYC families, from initial contact through enrollment, retention, and sustained advocacy
Conducting high-impact information sessions and individual consultations that support families through complex, multi-stage decision processes
Acting as the principal contact for parent inquiries, feedback, and confidential matters—addressing them with decisiveness and professionalism
Generating enrollment growth through consistent on-site engagement, strategic outreach, and meaningful integration into local parent networks
Converting satisfied families into active advocates and referral contributors within NYC's closely interconnected communities
Qualification
Required
At least 5 years in client-facing roles serving high-net-worth families (household income exceeding $1M), with accountability for securing $5K+ commitments or multi-year agreements
Proven experience guiding families through multi-meeting decision journeys that culminated in signed agreements or documented commitments
Quantifiable outcomes from previous roles, including conversion rates and documented retention, satisfaction, or referral performance
Experience independently managing a personal pipeline or community network from first inquiry to final decision
Demonstrated ability to coordinate events or services for 25+ high-profile individuals concurrently
Verified experience managing sensitive matters, complaints, or confidential issues with successful outcomes
Current NYC residence or location within a 1.5-hour commute; availability for full-time on-site work and local event attendance
Legal authorization to work in the United States without employer sponsorship
Preferred
Professional background in private education, philanthropy, luxury services, hospitality, wealth management, or concierge-level client services
Current knowledge of NYC private school environments and parent social structures
Experience representing a mission-focused organization to discerning, high-visibility stakeholders
Company
Crossover
Crossover is a global recruitment company, founded in 2014.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Brad Weinert
COO
Recent News
2025-04-12
Geeky Gadgets
2025-01-24
Company data provided by crunchbase