Cortex Building Intelligence · 6 hours ago
Customer Success Manager
New York, NY
Full-time
Hybrid
Senior Level
5+ years expCortex Building Intelligence is a leading energy optimization platform serving top commercial real estate owners. They are seeking a Customer Success Manager to support and grow their portfolio of Class A commercial real estate clients by ensuring they achieve tangible value from the company's tech-enabled services and software platform.
AnalyticsEnergy EfficiencyMachine LearningReal EstateReal TimeSoftware
Responsibilities
Own the end-to-end post-sale customer experience, serving as the primary point of contact for property managers, asset managers, and ownership stakeholders
Drive customer value realization from Cortex’s energy optimization platform and services, upleveling technical outputs into clear business and NOI-driven outcomes
Partner closely with Account Executives during late-stage sales and handoffs to ensure seamless transitions, clearly defined success criteria, and aligned customer expectations
Collaborate with Technical Account Managers and delivery teams post-sale to coordinate implementations, ongoing service delivery, issue resolution, and performance optimization
Develop and maintain success plans that define objectives, timelines, stakeholders, and measurable outcomes tied to energy savings, operational efficiency, and asset performance
Lead regular client touchpoints, including in-person meetings and executive-level briefings, to communicate performance, insights, and ROI
Monitor customer health, engagement, and satisfaction, proactively identifying risks to retention and opportunities for deeper adoption or expansion
Support renewal processes by demonstrating delivered value and ensuring long-term customer success
Identify, qualify, and elevate expansion opportunities in partnership with Account Executives, ensuring customers are readily prepared for growth conversations
Act as the voice of the customer internally, advocating for executive sponsorship and escalating issues when appropriate to ensure a seamless customer experience
Promote and evangelize your customers’ success, developing a customer base eager to provide case studies, video testimonials, speaker events, white paper excerpts, etc
Qualification
Required
B.A./B.S required
5+ years of experience in Customer Success, Account Management, or a client-facing role within the energy and sustainability fields. Additional commercial real estate and B2B SaaS experience is a plus
Strong domain expertise in energy-related software, services, or projects such as building retrofits, demand response, utility bill management, energy analytics, and/or monitoring-based commissioning
Proven ability to manage complex, multi-stakeholder customer relationships and influence both technical and non-technical audiences
Commercially minded, with experience supporting delivery, driving retention, and partnering with sales teams to identify and advance expansion opportunities
Comfortable translating technical energy and building performance data into clear business value, financial impact, and operational insights for executive stakeholders
Exceptional communication and presentation skills, with experience leading in-person meetings, virtual briefings, and executive-level discussions
Highly collaborative and cross-functional, with a track record of working effectively with sales, technical, and delivery teams
Self-motivated, organized, and proactive, with the ability to manage multiple accounts and priorities in an agile and fast-paced environment
Willingness and ability to travel up to 50% for onsite client engagements as needed
Preferred
Familiarity with Salesforce and Rocketlane is a plus
Boston or New York City preferred
Benefits
Competitive benefits, compensation and equity package
401(k) access
Unlimited PTO and 10 paid holidays
Opportunity to work with a mission-driven, high-impact team focused on climate impact and innovation
Comprehensive medical, dental and vision plans
Mental health and wellness support
Company
Cortex Building Intelligence
Cortex Building Intelligence partners with commercial real estate leaders to bring their sustainability commitments to life through tailored strategies and meaningful action.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$11.13MKey Investors
4490 Ventures
2021-05-12Series A· $6M
2018-04-09Seed· $1.65M
2017-01-05Seed· $3.47M
Leadership Team
Bryan Bennett
CEO and Founder
David Brewster
Executive Chair
Recent News
Company data provided by crunchbase