St. Elizabeth Healthcare · 1 day ago
Sr Desktop Supp Tech
Lawrenceburg, IN
Full-time
Onsite
Mid, Senior Level
4+ years expSt. Elizabeth Healthcare is a trusted provider of quality care across Kentucky, Indiana, and Ohio. They are seeking a Senior Desktop Support Technician to provide hands-on technical support for PC desktops, laptops, and mobile devices while ensuring excellent customer service and communication with internal clients.
Health Care
Responsibilities
Maintain efficient Information System services to ensure productive and maximized use of computer resources by the Organization
Respond quickly to reported issues, listens to the end-user and asks insightful questions to determine the issue
Uses logical diagnostics techniques to determine root cause and communicates in a clear and professional manner the final resolution
Perform diagnostic testing, end user training as necessary, documents solutions, optimizes performance and recommends enhancements to aid in making associates more productive
Assist in service request prioritization and assignment
Provides suggestions for improvement to management in response to daily issues encountered
Evaluate new hardware, software technology; recommend system upgrades and enhancements to ensure the quality of Information System services to the Organization
Responsible for evaluating new enhancements for the SEH network
Evaluate requests for additional I/S systems or modifications to existing systems to identify impact on current or planned resources
Provide project management of system and software rollouts or upgrades
Enhance professional growth and development through in-service meeting, educational programs and workshops
Provides mentoring to other Desktop Support Technicians
Work directly with vendors on software and hardware integration issues, software compatibility issues, connectivity issues and other complex support problems
Serve as a department resource and mentor
Performs other duties as assigned
Qualification
Required
Associates degree in field related to Business, Computer Science, or Healthcare
Associate degree requirement can be waived if the candidate has two or more years' experience supporting an applicable application or technology
Knowledge of computer hardware, software, data communications, Microsoft office products, Microsoft desktop operating systems, and information security
Knowledge of imaging technologies such as SCCM and Ghost
Four years' experience installing, maintaining, optimizing desktop computers, printers, scanners and associated peripherals
Experience in using anti-virus and anti-malware tools
Benefits
Competitive pay and comprehensive health coverage within the first 30 days.
Generous paid time off and flexible work schedules
Retirement savings with employer match
Tuition reimbursement and professional development opportunities
Wellness, mental health, and recognition programs
Career advancement through mentorship and internal mobility
Company
St. Elizabeth Healthcare
St. Elizabeth Healthcare is one of the oldest, largest and most respected medical providers in the Greater Cincinnati region.
10001+ employees
H1B Sponsorship
St. Elizabeth Healthcare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (5)
2022 (1)
2021 (3)
Funding
Current Stage
Late StageLeadership Team
Vera Hall
Executive Vice President/Chief Operating Officer
Brad Hazelbaker
Network Services Manager
Recent News
Company data provided by crunchbase