Chase · 20 hours ago
Senior User Experience Operations Associate
450 W 33rd St, New York, NY, 10001, US
Full-time
Onsite
Mid, Senior Level
$104K/yr - $145K/yr
3+ years expChase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. In this role, you will manage vendor relationships, streamline research operations, and support the onboarding of new tools to enhance the user experience research practice.
BankingFinancial Services
Responsibilities
Manage and optimize vendor relationships and research tools to support UX research and design teams
Oversee operational systems, access management, and process improvements for research initiatives
Collaborate with cross-functional partners, including Tech, Legal, and Policy, to resolve issues and drive projects forward
Serve as the go-to resource for knowledge sharing on research tools and vendor information
Organize and deliver high-quality presentations, reports, and dashboards for stakeholders
Support audit, regulatory, and compliance deliverables related to research operations
Coordinate team activities, documentation, and internal communications to foster collaboration
Qualification
Required
3+ years of experience in UX Research Operations, Business Management, or a related field
Proven experience in vendor management and process/project management
Strong understanding of UX research tools, methodologies, and best practices
Excellent communication, organization, and stakeholder management skills
Advanced proficiency in MS Office (Excel, PowerPoint) and collaboration platforms
Ability to work independently, prioritize tasks, and thrive in a fast-paced environment
Bachelor's degree in a relevant field or equivalent experience
Preferred
Experience supporting or managing user experience research teams
Familiarity with onboarding and integrating new research tools and vendors
Track record of driving process improvements in a research or design environment
Experience with audit, compliance, or risk management in research operations
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
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