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InterSystems · 1 day ago

Data Center Operations Manager

Boston, MA

Full-time

Onsite

Senior Level

$131K/yr - $160K/yr

7+ years exp

InterSystems is a creative data technology provider delivering a unified foundation for next-generation applications across various industries. The Managed Services Data Center Operations Manager is responsible for managing the day-to-day operations of U.S.-based data center environments, ensuring high availability and operational excellence while leading a team and coordinating with internal and external stakeholders.

Big DataHealth CareInformation TechnologySoftware

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Manage daily operations across one or more colocation data center facilities, serving as the primary operational point of contact

Coordinate remote hands, maintenance windows, and incident response with colocation providers

Ensure availability and reliability of power, cooling, space, network connectivity, and physical security

Lead incident management and root cause analysis (RCA) involving internal teams and third-party providers

Maintain and enforce SOPs, runbooks, access procedures, and escalation paths

Support enterprise infrastructure platforms including:

Dell PowerFlex and other software-defined storage systems

Nutanix and VMware converged infrastructure

Kubernetes platforms (e.g., Spectro Cloud–managed environments)

Partner with Systems, Platform, and Cloud teams to support hardware lifecycle events, upgrades, and capacity expansions

Ensure operational readiness for containerized and virtualized workloads deployed in colocation facilities

Lead and develop data center operations staff and contractors supporting colocation environments

Define staffing models, on-call rotations, and escalation coverage

Promote operational discipline, documentation quality, and continuous improvement

Manage colocation providers, hardware vendors, network carriers, and service partners

Oversee SLAs, maintenance coordination, access controls, and service delivery

Support contract reviews, renewals, and capacity planning discussions with providers

Plan and manage rack space, power, and cooling capacity within colocation facilities

Oversee hardware installs, decommissions, migrations, and inventory accuracy

Maintain documentation for layouts, power chains, network connectivity, and platform dependencies

Enforce physical security policies and access governance in third-party facilities

Support audits and compliance requirements (e.g., SOC, ISO, HIPAA, PCI, as applicable)

Identify operational risks related to colocation dependencies and drive mitigation strategies

Work closely with Solution Portfolio Director, Architecture Director, infrastructure architects and technical leadership to align data center operations with platform architecture, capacity planning, and long-term technology roadmaps

Act as a key interface between Facilities, Network, Systems, Cloud, Security, and Application teams

Support disaster recovery planning, testing, and execution

Participate in change management, architecture reviews, and platform readiness assessments

Qualification

Data center operationsIncident managementVendor managementSoftware-defined storageConverged infrastructureKubernetesProcess disciplineLeadershipProblem-solvingCommunicationDocumentation

Required

Bachelor's degree in Information Technology, Engineering, or related field (or equivalent experience)

7+ years of data center or infrastructure operations experience, with significant colocation exposure

3+ years in a leadership or management role

Strong understanding of data center infrastructure, including power, cooling, racks, cabling, servers, and networking

Experience coordinating operations across third-party providers

Proven incident management, escalation, and problem-solving skills

Preferred

Experience operating multi-site or geographically distributed colocation environments

Hands-on familiarity with: Coralogix, Service Now, Dell PowerFlex or similar SDS platforms, Pure Storage or similar FC-Block SAN storage, Broadcom VMware VCF, Nutanix AHV and Cluster Management, Kubernetes platforms in enterprise or regulated environments

Certifications such as ITIL, CDCP/CDCS, PMP, or similar

Experience with Data Center Infrastructure Management (DCIM), ServiceNow, asset management, and infrastructure monitoring tools

Benefits

Medical, vision, and dental insurance

Short-term and long-term disability, and life insurance

401(k) Profit Sharing Contribution

Paid Time Off and Holidays

Parental Leave

Tuition reimbursement

Company

InterSystems

Glassdoor4.2

InterSystems is a vendor of software and technology for high-performance database management, integration, and health information systems.

Founded in 1978

Cambridge, Massachusetts, USA

1001-5000 employees

http://www.intersystems.com/

H1B Sponsorship

InterSystems has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (62)

2024 (42)

2023 (25)

2022 (33)

2021 (19)

2020 (9)

Funding

Current Stage

Late Stage

Leadership Team

John Paladino

Head Of Client Services

Scott Gnau

Head of Data Platforms