Planet Fitness · 16 hours ago
Customer Service Rep Second Shift
Gahanna, OH 43230
Full-time
Onsite
New Grad, Entry Level
$13/hr - $13/hrPlanet Fitness - Duo Fit, LLC is seeking a Customer Service Representative to join their dynamic team. In this role, you will provide exceptional customer service to members and guests, assist with membership inquiries, and promote a welcoming environment in the fitness community.
FitnessHealth CareTrainingWellness
Responsibilities
Provide exceptional customer service to all members and guests
Assist with membership inquiries and account management
Conduct facility tours and promote membership options
Handle member concerns and resolve issues promptly
Maintain cleanliness and organization of the front desk area
Support team initiatives to enhance member experience
Process transactions accurately and efficiently
Stay informed about promotions and fitness programs
Qualification
Required
High school diploma or equivalent; prior customer service experience preferred
Strong communication and interpersonal skills
Ability to multitask and work in a fast-paced environment
Proficient in basic computer skills and point-of-sale systems
Passion for fitness and a positive attitude
Availability to work flexible hours, including evenings and weekends
Strong problem-solving skills and attention to detail
Team player who thrives in a collaborative environment
Preferred
Prior customer service experience preferred
Company
Planet Fitness
Planet Fitness is a provider of fitness training programs and classes.
Founded in 1992
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$2.27BKey Investors
Freeman SpogliAtlantic Street CapitalTSG Consumer Partners
2025-12-05Post Ipo Debt· $750M
2024-06-07Post Ipo Debt· $800M
2024-01-29Post Ipo Debt· $3.15M
Leadership Team
Colleen Keating
Chief Executive Officer
Brian Povinelli
Chief Marketing Officer
Recent News
2026-01-19
2026-01-12
Company data provided by crunchbase