Cencora · 6 hours ago
Analyst - Customer & Quality Services (Center X)
United States
Full-time
Remote
Entry Level
1+ years expCencora is an innovative company dedicated to creating healthier futures. The Analyst in Customer & Quality Services is responsible for ensuring the success of the Operations, Product Quality, and Customer Support Department through project completion, collaboration, and the development of monitoring plans for clients.
Emergency MedicineEnterprise SoftwareHealth CareMedicalPharmaceutical
Responsibilities
Complete client-specific projects to a consistent level of quality, value and timeliness
Partner with Operations and Customer & Quality Svcs team to ensure that our preparation and output is consistent with our client experience objectives
Acts as Subject Matter Experts (SMEs) for Strategic Account Managers relative to backend form build processes
The expectation is that the role can speak knowledgeably and confidently about our abilities within the CenterX software
Presents ideas and solutions to streamline the build process or deliver an improved experience for clients by creating and maintaining standards/procedures for implementation of objectives
Executes production tasks according to a documented schedule that meets or exceeds customer expectations
Develops and manages monitoring plans for existing clients to establish baseline trends and developing action plans for variances
Executes necessary technical training for continued growth within Customer & Quality Services
Perform liaison duties between operations and programming personnel in the areas of systems design, modifications, or trouble shooting
Perform liaison duties within Customer & Quality Svcs personnel to drive cohesion between QA, Form Mapping, and FEW operations and objectives
Qualification
Required
Requires broad training in fields such as business administration or similar vocations generally obtained through completion of a four-year Bachelor's Degree Program
Normally requires a minimum of one (1) year related and progressively responsible experience
Understanding of the healthcare industry
Flexible and able to multitask; can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions; demonstrated resourcefulness in setting priorities
Ability to ask for feedback and drive to improve, while actively developing members of the Form Mapping team
Benefits
Medical, dental, and vision care
Backup dependent care
Adoption assistance
Infertility coverage
Family building support
Behavioral health solutions
Paid parental leave
Paid caregiver leave
Variety of training programs
Professional development resources
Opportunities to participate in mentorship programs
Employee resource groups
Volunteer activities
Company
Cencora
Cencora is a global healthcare company that advances the development and delivery of pharmaceuticals and healthcare products.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$4.83B2024-12-02Post Ipo Debt· $1.8B
2024-02-05Post Ipo Debt· $500M
2022-11-07Post Ipo Secondary· $500M
Leadership Team
Robert Mauch
President and Chief Executive Officer
Mike Baca
Senior Director, AI Platforms & Solutions
Recent News
2026-01-23
2026-01-22
Company data provided by crunchbase