The University of Texas Medical Branch · 23 hours ago
Maintenance Customer Service Supervisor, BOF - East Area, Galveston
Galveston, TX
Full-time
Onsite
Mid, Senior Level
3+ years expThe University of Texas Medical Branch is seeking a Maintenance Customer Service Supervisor to oversee the performance of preventive and corrective maintenance. This role involves supervising maintenance staff and contractors, ensuring compliance with standards, and coordinating maintenance activities to maintain the facilities.
Hospital & Health Care
No H1B
Security Clearance Required
Responsibilities
Prepares, coordinates, and schedules necessary staff to allocate work requested by customers and work required to maintain UTMB facilities and compliance requirements. Identifies labor and resources needed. Tracks and maintains records of work performed in the CMMS
Oversees maintenance staff and contractors to maintain quality and quantity standards. Ensure compliance with applicable codes, regulations, specifications, and all institutional & departmental policies and procedures, including best practices for safety on work sites and as it affects patients and staff
Assists maintenance leaders with researching existing facility conditions and troubleshooting emergency or complex repairs
Keeps current on and recommends changes to operating procedures, new equipment, and related systems
Assists in the coordination of maintenance and construction work performed by contractors
Audits work sites during and at the completion of the work to ensure work accuracy and completeness
Oversees various administrative duties, including ordering, receiving, and maintaining an inventory of supplies and equipment, ensuring information is accurate in the CMMS, and managing permits required for work, etc
Manages work based on written or verbal instructions, specifications, blueprints, or wiring diagrams and assists in the development of red line drawings as required at completion of work
Assist in recruiting and training maintenance technicians
Participate in disaster/hurricane preparedness and response as E1A (Ride out team) or E1B (Recovery team)
May occasionally act in a lead capacity (short-term basis only), to fill in for the Maintenance Customer Service Manager as warranted
Perform related duties as required
Qualification
Required
Associate's degree in a related field and three years of related experience
Must have a technical certification or license in one or more building trades or a total of eight (8) years of related experience
An equivalent combination of education and experience to the role may be considered for this position
Competent in Microsoft Office Suite
Organizational and time management skills
Ability to manage multiple concurrent projects at varying work sites with varying degrees of complexity and urgency
Excellent verbal and written communication skills
Must have strong customer service skills
Preferred
Three years' experience in managing staff or contractors
Experience with drafting software, Building Automation System software, or electronic document management and utilization
Certified Healthcare Constructor Certification
Certified Healthcare Facilities Manager Certification
Company
The University of Texas Medical Branch
The University of Texas Medical Branch is a component of the University of Texas System located in Galveston, Texas
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$35MKey Investors
National Institute of Allergy and Infectious Diseases
2024-09-13Grant
2019-04-09Grant· $35M
Leadership Team
Donna Sollenberger
EVP and CEO, Health System
Recent News
2025-10-30
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