DuPont · 20 hours ago
IT Service Delivery Specialist
Edina, Minnesota
Full-time
Hybrid
Senior Level
5+ years expDuPont is a company focused on empowering the world with essential innovations. The IT Service Delivery Specialist will manage site IT operations, ensuring consistent service delivery and overseeing critical IT services while engaging with stakeholders to support business growth and transformation initiatives.
Advanced MaterialsElectronicsInnovation ManagementMachinery Manufacturing
Responsibilities
Manage Site IT operations with respect to service delivery
Manage ServiceNow tickets to ensure timely resolution
Point of contact for escalation of critical service tickets
Manage on-site data center operations (including Servers, Backup Systems, Phone Systems, Network equipment, etc.)
Management of out-of-scope computing systems (Labs, Shop Floor, and possibly process control)
Build local expertise by demonstrating a solution-focused mindset, taking ownership and leaning in to support standardization and service improvements
Provide escalation support and supplier management to site & business leaders as well as providing direct on-site IT service and support, including proposed design review, facilitate execution, technology upgrades and project work
Support businesses to adopt new technologies and drive transformation and cost savings initiatives
Excellent Communication Skills: ability to influence internal / external customers, suppliers, and team members to drive best outcome with the ability to deliver complex information to diverse audiences
Ensure customer satisfaction targets are achieved
Ability to work under pressure with a strong business acumen and customer centric focus
Participate in remote support on-call rotation for manufacturing IT/OT systems
Responsible for Site IT Service delivery, and plans that meet objectives. This also includes receiving services for various IT services
Understand IT asset portfolio and manage lifecycle according to IT Architectural Standards and plans
Set proper expectations for your team through regular meetings to meet Corporate and Site-specific IT goals and priorities, Safety and Ethics compliance, etc
MyAccess Administrator MyAccess requests and approvals (unique to some sites)
Responsible for monitoring, reviewing, and scheduling IT workflow for your site(s) through the Service Desk management tool (SOM)
Develop, update and provide guidance and recommendations for operational support in security, compliance, specialized applications, corporate audits, risk and cyber self-assessments, sustainable disaster recovery and business continuity, and protecting information systems
Qualification
Required
Bachelor's degree in computer science, information systems or engineering or related experience
5 + years of experience working in a similar role
Strong leadership with the ability, to work effectively in a complex, manufacturing environment and be the subject matter expert
Strong experience supporting IT Infrastructure, Desktop and Site based IT Services
Knowledge of network operations
Working knowledge of SDWAN technology, switches, and routers
Directs 24X7X365 delivery of support services, ensuring and advocating for stability and network performance. Leads all critical network incidents and proactively monitor and facilitate incident escalations to ensure minimum resolution time and adequate engagement across IT teams
Knowledge of business processes and service delivery with a strong understanding of the integration of business and technology. Understanding IT architecture and systems is a plus
Strong customer orientation and demonstrated ability to work with people at all levels in an organization
Develops and implement methods to improve operations and reduce costs using knowledge of operations and industry best practices and innovations
Ability to lead people and develop highly productive teams
Preferred
Experience with NIST 800-171 and CMMC is a plus
Six Sigma certified and ITIL certification is a plus
Benefits
DuPont offers a comprehensive pay and benefits package.
Company
DuPont
DuPont offers construction materials, fabrics, packaging materials, and solutions.
10001+ employees
H1B Sponsorship
DuPont has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (13)
2023 (10)
2022 (14)
2021 (25)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknown2019-06-03IPO
Leadership Team
Lori Koch
Chief Executive Officer
Daryl Roberts
Senior Vice President, Chief Operations & Engineering Officer
Recent News
2026-01-21
2026-01-20
Research & Development World
2026-01-16
Company data provided by crunchbase