Core4ce · 17 hours ago
Tier III Helpdesk Technician
United States
Full-time
Remote
Mid LevelCore4ce is a team of innovators focused on strengthening national security and advancing warfighting outcomes. They are seeking a Tier III Helpdesk Technician to troubleshoot IT systems for end users in a virtualized hosting environment, providing support to military healthcare professionals worldwide.
Information Services
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Troubleshoot and administer Citrix, VMware, and Microsoft Server issues
Resolve service requests using a ticket management system
Support and maintain the customer-facing virtual hosting environment and communicate timely and respectfully with end users
Provide installation support to teams by assisting with upgrades and installing Service Packs/hotfixes
Provide phone and remote support to various customers running various virtualization technologies
Assist on internal and external projects
Work on a rotating shift schedule to support customers around the clock
This position is designed to be flexible, with responsibilities evolving to meet business needs and enable individual growth
Qualification
Required
Ability to obtain Secret clearance required
Ability to create standardized operating procedures and manuals
Experience with Microsoft office products (Word, Excel, PowerPoint)
Excellent customer service and organization skills
Excellent oral and written communication skills
Excellent time management skills and ability to work independently and with a team
Preferred
Experience working with the Defense Health Agency (DHA)
Experience with server ports, protocols, and services
Experience with VMWare and administering virtual machines
Experience troubleshooting connectivity issues between servers and systems
Experience working with an online ticketing system, particularly Remedy or Service Now
Experience using MS SharePoint
Benefits
401(k) with 100% company match on the first 6% deferred, with immediate vesting
Comprehensive medical, dental, and vision coverage—employee portion paid 100% by Core4ce
Unlimited access to training and certifications, with no pre-set cap on eligible professional development
Tuition assistance for job-related degrees and courses
Paid parental leave, PTO that grows with tenure, and generous holiday schedules
Company
Core4ce
Core4ce is a mission-oriented company that serves as a trusted partner to the national security community.
Founded in 2018
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Mike Morehouse
Chief Executive Officer and Managing Partner
Recent News
Business Wire
2025-12-05
Washington Technology
2025-09-27
2025-09-05
Company data provided by crunchbase