Prosum · 1 day ago
Information Technology Support Specialist
LA Metro Area
Full-time
Onsite
New Grad, Entry Level
$30/hr - $33.65/hrProsum is a global entertainment and media company based in DTLA, seeking an Information Technology Support Specialist. The role involves providing technical assistance for hardware, software, and network connectivity issues, while maintaining high customer satisfaction and managing help desk requests.
Business Information SystemsConsultingInformation Technology
No H1B
U.S. Citizen OnlyHiring Manager
Heath Hamaguchi
Responsibilities
Respond to customer inquiries and provide technical assistance for common issues related to hardware, software, and network connectivity
Assist customers with account setup, password resets, and general troubleshooting
Document and track customer interactions and solutions in the help desk system
Escalate complex issues to tier 2 technicians or other departments as needed
Maintain a high level of customer satisfaction through effective communication and problem-solving
Process paperwork for new hire onboarding and offboarding, including user account management using MS Active Directory, Office 365, and Exchange Online
Provide support through assessing and assigning Help Desk requests via telephone email, and chat, ensuring that all trouble tickets are handled in a controlled manner while interfacing with the user community
Qualification
Required
High School Diploma or equivalent
Strong verbal and written communication skills
Basic knowledge of computer hardware, software, and networking
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Experience troubleshooting hardware/software issues on MAC, PC, and iPhone
Familiarity supporting Office 365 services like email, Outlook, Word, and Excel
Experience with cloud file storage solutions like Dropbox, SharePoint/OneDrive, and Box
Preferred
Previous customer service or technical support experience is a plus
Must have indepth Audio Visual (AV) set up in conference rooms and ideally hotels
Company
Prosum
Prosum is an award-winning Staffing Solutions provider specializing in Contract, Contract-to-Hire, and Permanent placements in the Information Technology industry.
Founded in 1996
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$0.12M2023-03-24Seed· $0.01M
2021-07-27Seed· $0.11M
Leadership Team
Ravi Chatwani
Co-CEO
Amien C.
Lead Talent Acquisition Partner
Recent News
2023-03-27
Company data provided by crunchbase