Relation Insurance Services · 17 hours ago
Care Coordinator, Edison
United States
Full-time
Remote
Entry, Mid Level
$47K/yr - $59K/yr
2+ years expEdison Healthcare, a leading company in the insurance market, is seeking a Patient Care Coordinator to provide seamless support throughout the healthcare journey for members of the Edison Center of Excellence Program. The role involves managing patient logistics, advocating for their needs, and ensuring a high-quality experience in care coordination.
ConsultingEmployee BenefitsFinancial ServicesInsuranceRetirement
Responsibilities
Serves as the first point of contact for potential patients, providing clear, knowledgeable guidance about the Edison Center of Excellence Program and its benefits
Proactively manages patient caseloads, ensuring each member receives personalized attention and timely follow-up from initial outreach through the completion of their care journey
Coordinates all aspects of patient travel, including booking arrangements, creating detailed itineraries, and supporting patients during emergencies via a 24/7 travel line
Facilitates referrals and paperwork, acting as a liaison between patients and Center of Excellence providers to streamline access to top-tier clinical care
Advocates for patients by addressing their needs with empathy, navigating sensitive health conversations, and helping them overcome clinical, logistical, or benefits-related challenges
Maintains meticulous documentation of all patient interactions, ensuring accuracy and compliance with regulatory standards
Collaborates with cross-functional care teams to deliver integrated support, leveraging technology and virtual tools to enhance patient engagement
Monitors and confirms patient eligibility monthly, ensuring ongoing access to program benefits and resources
Consistently meets or exceeds outreach and engagement targets, demonstrating a proactive mindset and commitment to continuous improvement
Performs other projects, duties, and tasks, as assigned
Qualification
Required
High School diploma or equivalent
A minimum of 2 years' experience in patient engagement, care coordination, population health, or member outreach roles
Proven ability to handle outbound calls, motivate patients, prioritize tasks, make critical decisions, and manage escalations
Exceptional verbal communication and relationship-building skills, with the ability to quickly earn trust and engage diverse populations
Deep understanding of clinical programs, care pathways, and health plan operations, enabling you to educate and empower patients
Strong problem-solving abilities, organizational skills, and accountability, thriving both independently and as part of a collaborative team
Proficiency with telephonic and virtual engagement platforms, care management software, and secure messaging tools
Demonstrated empathy, active listening, and a patient-centered approach in all interactions
Knowledge of HIPAA and health plan regulatory requirements
Preferred
Four year degree in a healthcare-related field highly preferred
Experience as a medical assistant, clinician, or care coordinator is a plus
Benefits
Family health and wellness programs
401K
Employee assistance programs
Paid time off
Paid holidays
Company
Relation Insurance Services
Despite our size, Relation feels like a family company. Here, a handshake matters.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2019-02-21Acquired
Leadership Team
Charissa Hartmann
Chief Financial Officer
Douglas Turk
President, Specialty
Recent News
Mergers & Acquisitions
2025-11-11
2025-08-29
2025-08-26
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