Heartland Dental · 17 hours ago
HRIS Coordinator
Effingham, IL
Full-time
Onsite
Entry, Mid Level
2+ years expHeartland Dental is the nation's largest dental support organization, providing non-clinical administrative support services to dentists across the United States. The HRIS Coordinator will serve as a Tier I & 2 contact for team members, providing support related to human capital policies and employee life cycle data management transactions.
ConsultingDentalHealth CareHealth Diagnostics
Responsibilities
Utilize internal case management tracking systems to track and resolve Tier I team member inquiries, ensuring resolution within established Service Level Agreements (SLA). Analyze and escalate more complex payroll issues to Tier 2
Provide solutions to process issues that occur (cancelling, rescinding, walking users through any UltiPro® transaction issues that occur)
Resolve unusual requests that require a customized response; communicate solution or requested information to the customer
Reference department policies and procedures to ensure accuracy of response and to provide all available information to customers
Provide data entry support when employees are unable to complete activities through the self-service portal (i.e. deposit enrollment, life events, general deductions, new hire benefits enrollment and personal data changes)
Partner with Payroll, Employee Relations, Total Rewards and other departments to resolve issues
Process transactions by collecting required information or back-up documentation from the customer
Review onboarding data and resolve identified discrepancies
This position will support the HRIS and users of the system in other processes such as license management, personal employee information, Perform Review, and distribution of department surveys
Other projects as assigned
Qualification
Required
Associate's or equivalent experience required
At least 2 years of Payroll or Human Resources experience primarily in a non-exempt environment
Strong communication skills with an emphasis on tact and diplomacy; this includes the ability to speak and write clearly to deliver customer service excellence over the phone and through e-mail
Ability to prioritize, multi-task and remain flexible and change pace with workflow demands
Exhibits teamwork and a collaborative work ethic with colleagues
Demonstrates a willingness to learn, implement new processes and work independently
Empathetic and confident phone presence
Attention to detail. Working knowledge of HR process and procedures
Effective research and problem-solving skills
Proficient in MS Office and utilizing HRIS systems
Ability to maintain strict confidentiality and employee privacy
Preferred
Bachelor's Degree in Human Resources or related field strongly preferred
Call center environment strongly preferred
A minimum of two years experience in a human resource information system (HRIS) is preferred
Experience processing employment transactions in UltiPro is a plus
Experience working with complex processes and systems in a human resources environment is preferred
Working knowledge of database structure and data warehousing is highly beneficial
Benefits
We put our people first at Heartland Dental, and that shows in our generous benefits package.
Company
Heartland Dental
As a leading DSO, Heartland Dental provides supported dentists, hygienists, and non-clinical team members with world-class non-clinical administrative support to help them achieve sustainable professional and personal growth.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$1.57M2022-07-12Acquired
2011-06-03Series Unknown· $1.57M
Leadership Team
Kirsty Leyland
Chief Human Resources Officer and Executive Vice President
Sarah Jackson
Chief Human Resources Officer
Recent News
2025-12-05
Company data provided by crunchbase