Director, TRIO Student Support Services jobs in United States
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NEOGOV · 17 hours ago

Director, TRIO Student Support Services

NEOGOV is a leading organization supporting the State of Colorado, and they are seeking a Director for TRIO Student Support Services. This role involves managing a federally funded program aimed at assisting first-generation students and those from limited-income backgrounds, ensuring compliance with federal guidelines, and fostering student success through various support services.

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Responsibilities

Direct, plan, implement, and evaluate all Student Support Services grant program activities
Set program goals and guide staff efforts to achieve them
Oversee delivery of advising, mentoring, and student development services
Foster a supportive climate that encourages retention and success
Prepare reports, including annual performance reports, and assist with grant renewal proposals
Ensure compliance with federal regulations and FRCC policies
Recruit, hire, train, supervise, and evaluate SSS program staff:
Lead, mentor, and evaluate a team including counselors, administrative support, and peer mentors
Hire, train, and support staff professional development and growth
Maintain a caseload of students, providing advising, coaching, and academic planning
Provide financial literacy, career planning activities, degree mapping and life skill development coaching to program participants
Manage budget operations:
Develop, implement, monitor, and revise budget
Ensure all grant expenditures meet federal and institutional requirements
Make purchasing and resource allocation decisions within guidelines
Manage program reporting and evaluation:
Complete annual performance reports and maintain accurate records
Use data systems to track eligibility, participation, and academic progress
Regularly assess program outcomes and adjust services for improvement
College leadership, program representation and program outreach:
Represent TRIO SSS in campus committees and initiatives including the Enrollment Management & Student Success department
Collaborate with faculty, staff, and administrators to expand opportunities for students
Share program goals and advocate for students across the college community
Local, regional, and national engagement:
Build connections with community organizations and transfer institutions
Participate in state, regional, and national TRIO-related training and conferences

Qualification

Academic AdvisingDiversityInclusionLeadershipData AnalysisBudget ManagementChange CatalystOperational PlanningCoaching & MentoringCollaborationCommunicationProblem SolvingRelationship Building

Required

Master's Degree from a regionally accredited institution
Three years' experience in academic advising, counseling, or case management of disadvantaged populations with focus on retention and success in higher education
Demonstrated organizational, leadership and supervision skills
Demonstrated ability to work in teams, work with faculty, administrators, and peers
Commitment to diversity and experience in outreach to the community and students from diverse backgrounds
Diversity, Equity and Inclusion: Demonstrates behaviors that convey the importance of diverse lived-experiences and using an equity lens to guide decisions. Embraces diversity, promotes equity and creates an environment of inclusion
Building a Diverse Team: Seeks to understand the individual strengths on team and uses those talents to make the most impact for students. Hires individuals from diverse backgrounds that support values and appreciation for individual differences
Commitment to Values: Demonstrates leadership and collaborative behaviors and actions that support FRCC values. Promotes an environment where equity creates opportunities for all students to achieve their educational goals
Student Success Focus: Makes decisions that support a student-first culture
Operational Planning: Ability to turn the strategic plan into an operational roadmap that guides the division. Support teams in tying their goals to the college's strategic plan and charge them to do the same with the employees they supervise
Change Catalyst: Ability to be nimble and willing to pivot if new data becomes available that can influence outcomes; understands that change is constant and requires flexibility
Communication: Communicates effectively with individuals with different backgrounds; ability to communicate in a way that is effective. Chooses words carefully in communications
Motivation: Ability to inspire oneself and others to reach goals and/or perform to the best of their ability
Collaboration: Willingness to work with colleagues across departments, specifically when job processes are integrated to strategically focus on ways to improve efficiency and effectiveness for students
Data Analysis: Prioritizes data analysis in the department and communicates the importance of having concrete information on outcomes to base decisions
Relationship Building: Outstanding interpersonal skills with the ability to establish positive and respectful working relationships with students, staff, and faculty
Coaching & Mentoring: Coaches and/or mentors direct reports and emerging leaders within the college. Willingness to offer professional development opportunities for staff on topics that contribute to their success
Evaluation for Improvement: Uses ongoing evaluation as a process and program improvement tool. Works with the team to ensure everyone is aware of how the evaluation process works and why it is important
Problem Solving: Demonstrates the ability to examine problems and identify the root causes(s). Develops and implements processes to address problems so the process works as intended
Compliance Framework: Knowledgeable about the rules, regulations, and policies that the college must comply with, most specifically in relation to the department. Ensures that teams also understand the compliance framework. Routinely assesses the department's operations to ensure compliance is being maintained

Preferred

Ability to communicate effectively in Spanish

Company

NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.

Funding

Current Stage
Late Stage
Total Funding
$700M
Key Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity

Leadership Team

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Shane Evangelist
CEO
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Brandon McDonald
Head Of Marketing
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