SME · 13 hours ago
Program Manager - Workforce Development
Southfield, MI
Full-time
Onsite
Mid, Senior Level
$83K/yr - $103K/yr
7+ years expSME is a company focused on education and workforce development programs, and they are seeking a Program Manager to build and foster collaborative relationships with clients. The role involves managing programs, providing strategic advice, and ensuring client satisfaction while addressing workforce pipeline challenges.
AssociationEventsIndustrialManufacturing
No H1B
Responsibilities
Serve as part of a team working with senior industry and education leaders on designing programs, proposing solutions and integral part of pre and post sales
Develop relationships with all key stakeholders among partners and clients resulting in program adoption and expansion
Lead highly complex projects and collaborate with internal and external stakeholders to realize desired outcomes during the program lifecycle
Possess expert knowledge and abilities, as solutions architect, to create evaluation techniques and metrics that ensure proper evaluation of program outcomes
Demonstrable experience in negotiation and goal/objective setting to meet quotas/objectives for program adoption and viability
Conduct program performance evaluation using key metrics created with partners and clients to ensure they are progressing and meeting key program milestones and are satisfied with results
Use collected program data to identify national trends and/or barriers that would help/hinder program expansion/distribution and prepare mitigation recommendations
Builds an in-depth understanding of the client's organization, industry, business priorities and culture and utilizes this data for program enhancements, net new program opportunities and thought leadership at the national level
Owns and drives consistent and positive client engagements, project managing the complete engagement cycle
Keep clients updated on the program’s progress, predictions, and potential issues through scheduled correspondence and monthly/quarterly reports
Strategize with senior leadership using program insights across multiple clients and partners on how SME can better support the industry through program modifications, suggested new products and services as well as suggested new partners
Collaborate with internal teams to address clients’ needs and requests, employing a proactive and innovative approach to client retention
Partner with internal teams to prepare for and conduct regular client relationship reviews:
Product awareness / optimization / utilization
Introduces new tools / enhances processes
Other duties as assigned
Qualification
Required
Bachelor's degree in marketing, Business Administration, or a related field with master's degree preferred
At least 7 years of client management and/or program experience in education or workforce development
Proficiency in Microsoft Office Suite and experience with CRM platforms – Salesforce a plus
Client-centric approach and the ability to cultivate strong positive relationships with client and partner contacts
Exceptional communication and negotiation skills, with the ability to present ideas in a clear and concise manner that fosters the building of long-term relationships
Aptitude for critical thinking and solving problems, solutioning and presenting net new creative ideas that drive program improvements and overall SME value to the market
Strong leadership skills and the ability to efficiently work with cross-functional teams
Experience with tracking client satisfaction and other relevant KPIs
Benefits
Medical, dental, and vision insurance
403(b) with company matching
Generous paid time off and holidays
Professional development and training opportunities
Additional wellness and work-life balance benefits
Bonus/incentive compensation, subject to role and company policies
Company
SME
SME is an organization for individuals, students, educators and companies involved in all facets of manufacturing.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jeannine Kunz
Executive Director & CEO
Steve Prahalis
Chief Operating Officer
Recent News
Society of Manufacturing Engineers
2025-10-28
Company data provided by crunchbase