Opteon USA · 16 hours ago
Appraisal Quality Control Specialist
Rosemont, IL
Full-time
Hybrid
Entry, Mid Level
2+ years expOpteon USA is seeking a National Quality Control Specialist to enhance the appraisal customer experience by executing a thorough review process. The role involves verifying compliance with quality requirements, facilitating communication between clients and appraisers, and maintaining high standards in appraisal products.
AdviceConsultingReal Estate
Responsibilities
Review appraisal products to verify compliance with Opteon Appraisal and client specific requirements
Review client guidelines and ensure appraisals meet guidelines during review process
Meet daily production expectations for work completed, including initial reviews, resubmissions, reconsiderations of value and corrections
Work in conjunction with other Quality Control Specialists to maintain department workflow
Work in conjunction with Regional Managers to ensure quality standards are being met
Work with Opteon Staff appraisers to answer questions, develop reports, maintain quality standards, and adhere to client requirements
Demonstrate in-depth experience conducting reviews at a national level, using national standards, guidelines, and best practices relevant to Opteon
Work professionally using strong, detailed, and respectful communication to understand and meet the needs of clients, staff appraisers, and your team
Use Excellent Analytic and problem-solving skills
Respond to client and appraiser inquiries timely and efficiently; including challenging client and staff appraiser requests through positive and effective approaches
Develop lasting relationships with clients and staff appraisers
Organize thoughts and ideas into understandable terminology for clear and concise communications
Perform Computer skills including knowledge of Microsoft Office, Adobe PDF, Internet based client platforms, etc
Manage risk by ensuring no information, documentation, or commentary is used in causing compliance violation
Develop a working knowledge of the Staff Appraiser Playbook and apply those standards where applicable to the scope of the position. Promoting a constructive atmosphere to build positive staff appraiser and customer relationships
Seek opportunities to maintain and expand knowledge of the appraisal and real estate industry, including but not limited to, loan products, financing options, loan processing etc. and any changes to guidelines and practices
Qualification
Required
Minimum of 2 years experience in appraisal quality control
Clear communication and internal customer service skills
Ability to work on-site in our Rosemont, IL office, according to our hybrid work policy
Company
Opteon USA
Opteon USA specializes in lending, advice, property valuation, training, appraisal, consulting, and real estate services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Ian J. Miller, MBA
Executive Vice President of AMC Operations
Meredith Hall
Strategic Partner to Executives - CoS / Leader of People and Positive Culture
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