Honeywell · 7 hours ago
Sr Field Service Supervisor
Manchester, NH
Full-time
Onsite
Senior Level
5+ years expHoneywell International Inc. is a leading software-industrial company that invents and commercializes technologies addressing critical global challenges. The Senior Field Service Supervisor leads a team of field service technicians, ensuring accountability, operational discipline, and high-quality service outcomes in the New Hampshire service organization.
AerospaceElectronicsInformation TechnologyInnovation ManagementManufacturingService Industry
Responsibilities
Set clear daily/weekly expectations for technician performance, productivity, response times, documentation quality, and customer communication
Hold technicians accountable through consistent follow-up, coaching, structured 1:1s, and performance management
Use data (labor utilization, cycle times, backlog, chargeable hours, first-time-fix) to monitor execution and intervene early when performance gaps appear
Ensure technicians complete all required tasks on time — including closeout notes, timesheets, safety forms, and compliance documentation
Reinforce Honeywell standards, operating mechanisms, and process discipline across the team
Conduct ride-along and job audits to verify work quality and adherence to procedures
Identify service agreement expansion opportunities during technician job reviews, customer debriefs, and site visits
Ensure technicians are trained and held accountable to recognizing, documenting, and communicating leads related to: Contract upgrades, Additional systems coverage, Planned maintenance scope increases, Multi-site or regional consolidation opportunities, Partner with the Service Sales team to convert opportunities uncovered through service execution
Support retention efforts by ensuring technicians maintain strong customer rapport and deliver consistent, high-quality work that reinforces contract value
Monitor contract execution performance and address any operational gaps that could impact renewal likelihood
Drive technician accountability for identifying SPOT opportunities during daily service work (repairs, replacements, upgrades, retrofits, code compliance work, optimization recommendations)
Reinforce a culture where identifying improvement opportunities is a standard expectation of every site visit
Coach technicians in documenting SPOT leads in the required systems and escalating urgent opportunities
Validate technician recommendations for accuracy and completeness before they enter the quoting pipeline
Partner closely with the Service Manager and sales team to prioritize and close high-value SPOT leads
Track and review SPOT opportunity data weekly with technicians to ensure follow-through and progression
Manage scheduling, labor planning, and dispatching to ensure service commitments are met with strong resource efficiency
Monitor backlog and aging work orders and drive technicians to close them within expected timeframes
Enforce SLA adherence and escalate risks proactively
Lead daily or weekly operational stand-ups to review KPIs, safety topics, priorities, and roadblocks
Drive technician ownership of each contract’s service level agreements, customer relationships, communication, and problem resolution
Step in as the escalation point when issues arise, ensuring rapid and accountable resolution
Verify that all completed work meets Honeywell quality standards and customer expectations
Support the Service Manager in resolving complex customer issues where process or performance discipline is involved
Provide assistance and/ or direct team for guidance on troubleshooting the Honeywell and third-party systems
Validate that technicians follow proper commissioning, testing, and documentation methods
Ensure all work complies with Honeywell safety rules, local codes, NFPA standards, and state requirements
Support financial goals by ensuring productivity, chargeability, and labor utilization targets are met
Drive timely work order closure and billing readiness through strict documentation compliance
Identify revenue opportunities (service agreements, upgrade recommendations, replacements) and coach technicians to do the same
Qualification
Required
5 years of field experience in building systems service (HVAC controls, Fire, Security, BAS)
3 years of supervisory, team lead, or senior technician experience
Proven track record in managing and supervising a medium size team in the related field of job-related activities and people management
Board knowledge on Honeywell systems/products or similar in the industry
Basic knowledge on government regulations on building controls
Strong ability to hold teams to clear standards and drive consistent execution
Strong organizational, follow-up, and communication skills
Valid driver's license; ability to travel throughout NH
Preferred
Honeywell certifications
Proficient with Honeywell platforms (EBI, N4, Security Systems, XLS, etc.) or similar systems
NICET II (for Fire roles), state licenses, or equivalent
Experience with ERP systems like SAP, Salesforce, Oracle etc
Proficiency with using online tools like Power BI, MS Office 365 applications
Background in coaching, corrective action, or performance management
Company
Honeywell
Honeywell is a technology and manufacturing company that produces products for the automation, aviation, and energy transition industries.
10001+ employees
H1B Sponsorship
Honeywell has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (200)
2024 (183)
2023 (134)
2022 (219)
2021 (189)
2020 (160)
Funding
Current Stage
Public CompanyTotal Funding
$11.4M2009-10-27Grant· $11.4M
1985-09-27IPO
Leadership Team
Jim Masso
President & CEO - Honeywell Process Solutions
Vimal Kapur
Chairman and Chief Executive Officer
Recent News
2026-01-23
Company data provided by crunchbase