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Oracle · 20 hours ago

Consulting Senior Practice Director - Vertical Lead, WholeSale Distribution North America Consulting

United States

Full-time

Remote

Director/Executive

$162K/yr - $338K/yr

10+ years exp

Oracle is a world leader in cloud solutions, committed to innovation and inclusivity. They are seeking a Consulting Senior Practice Director to build and lead a professional services practice for their WholeSale Distribution customers, focusing on optimizing customer investments and meeting strategic business objectives.

Data GovernanceData ManagementEnterprise SoftwareInformation TechnologySaaSSoftware

No H1B

Responsibilities

Directly oversee and grow a consulting delivery team of over 50 team members including managers and consultants. Indirectly oversees and coordinates a team of over 100 matrixed consulting delivery resources

Directly oversees a substantial project portfolio consisting of 1,000 customer implementation projects

Meets or exceeds key quarterly and annual organizational performance metrics related to delivery quality, customer satisfaction, productivity, revenue, and profitability

Drives strategic direction of the Products Industry Team. Works closely with Executive Leadership Team to develop and execute strategic plan

Partners with Oracle Netsuite Sales Leaders to ensure successful sale and delivery of professional services in addition to providing high level consultation in support of sales opportunities

Develop relationships with customers to ensure high levels of customer satisfaction with the delivery of professional services

Drive the continuous evolution of Professional Services through incorporation of best practices, consistent, high quality and repeatable solutions, and by building of strong professional services team and brand

Creates and implements operational processes to drive consistency and support achievement of practice business strategy

Recruits, develops, and retains a high-performing team of consultants

Continually manages capacity, productivity, and competency of team

Develops and maintains strong cross-departmental relationships, including License Sales, Consulting Sales, Advanced Customer Support, Support, Product Development, and Product Marketing

Interacts with executive levels both internal and external to Customer Success Organization regarding matters that influence policies and strategies

Assesses and manages business risk in pursuit of overall business goals

Qualification

Consulting experienceCustomer engagementSaaS implementationLeadership skillsERP solution experienceProject managementTeam buildingCommunication skillsEmotional intelligenceCreativity

Required

10+ years of experience in consulting

Applicants are required to read, write, and speak English

Highly self-motivated, hard-working, and objective driven

Demonstrates a high degree of accountability/ownership in attainment of monthly & quarterly performance objectives

Open to constant change and innovation; proven ability to drive change and adoption throughout organization

Proven ability to thrive in a fast-paced, volume and velocity environment with aggressive growth targets and multiple, sometimes conflicting, priorities

15+ years of Products – Retail, Manufacturing, WholeSale Distribution Industry consulting experience and demonstrated success in building and running a global technology-based professional services organization which includes significant nearshore and offshore development operations

A proven track record of delivering services to large global/complex enterprises ranging F500 through to early-stage startups

A proven track record of strong working relationships between the various groups in Customer Success (Customer Success Pre-Sales, ACS, LCS, Support) as well as across the organization (GTM, Product Development, Sales, Account Management, Engineering) in order to successfully support the goals of our employees, customers, and business

Consistent track record of meeting and exceeding performance expectations as a Delivery Leader for 5-7 years

A results-oriented and business savvy technology leader who has overseen project portfolios of over 250 client-facing implementation projects

A track record of enabling and developing the skills and careers of direct reports (ie: senior managers and directors)

Proven customer engagement skills and track record of delivering, deploying and implementing large enterprise SaaS or cloud-based technologies

Demonstrated success as a customer facing executive

Strong technical background and process capability

Strong application solution experience – ideally with ERP, CRM or similar scale solution. Oracle Netsuite and/or Oracle platform is a plus, however competitive solutions will be considered (e.g. Dynamics/Great Plains, JD Edwards, SalesForce.com, SAP, PeopleSoft, Infor)

Strong leadership skills and executive presence

Ability to lead, influence and motivate others

Ability to build a cohesive team with common processes, rules, and procedures, while maintaining morale

Sets extremely high standards for self and team

Will have demonstrable success in developing teams that are scalable and stable

Build and perpetuate a positive ‘can do' team culture, but also a culture that is respectful, courteous and has high integrity

Ability to work to tight deadlines and under pressure

Knowledge of project management principles and ability to effectively manage projects of varying size and scope

Understanding of technology as it relates to software, systems/solutions development and other technical areas to manage the team appropriately

A strong intellect, evidenced by good academic credentials

Will display the emotional intelligence needed to influence and direct a wide range of personalities, through a period of profound growth and change

Creativity and entrepreneurial flair is essential, as is the ability to think truly out of the box

A natural leader with superior communication skills; thrives when out in front of enterprise-level customers

Executive presence is important in order to engage the CEO and COO in the customer environment to influence the participation in their deployment of the Oracle Netsuite solution

Ability to build and maintain relationships with other key associates to drive revenue attainment

Exceptional negotiation, presentation, and listening skills

Must have the credibility and commercial maturity necessary to give high-quality input to senior management meetings as well as presentations to the customer base

Must be able to work effectively at all levels

Ability to act in an autonomous role

Up to 50% travel

Benefits

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and AD&D

Supplemental life insurance (Employee/Spouse/Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance