Crossover · 3 days ago
L2 Support Engineer, Alpha (Remote) - $60,000/year USD
United States
Full-time
Remote
Mid Level
$60K/yr - $60K/yr
3+ years expCrossover is addressing the complexities in the education support landscape by leveraging AI-enhanced solutions. The L2 Support Engineer will investigate complex technical issues, enhance AI systems, and provide exceptional customer support in a dynamic educational environment.
Information Technology & Services
Responsibilities
Investigate complex tickets escalated by AI systems, apply human judgment to areas where AI underperforms, and then enhance the AI system to close the gap
Combine technical human expertise with AI capabilities to provide exceptional customer support, concentrating on complex issues that AI cannot yet fully address
Qualification
Required
Must be based in North or South America
At least 3 total years of experience in a technical customer support role
Basic coding skills for the purpose of troubleshooting/bug fixes
Troubleshooting Skills: Explaining complex issues in simple terms, demonstrating strong problem understanding, recommending relevant troubleshooting strategies, proposing multiple solution paths, and showing attention to detail
Company
Crossover
Crossover is a global recruitment company, founded in 2014.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Brad Weinert
COO
Recent News
2025-04-12
Geeky Gadgets
2025-01-24
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