PTR Premier Truck Rental · 8 hours ago
IT Support Technician
Fort Wayne, IN
Full-time
Onsite
Entry Level
1+ years expPremier Truck Rental (PTR) is a family-owned company providing customized commercial fleet rentals nationwide. The IT Support Technician will be responsible for providing technical assistance and support related to computer systems, hardware, software, and network issues, assisting users both remotely and on-site.
ConstructionFleet ManagementPower GridTelecommunicationsWired TelecommunicationsWireless
Responsibilities
Serve as the first point of contact for end-users seeking technical assistance over the phone, email, or in person
Diagnose and resolve technical hardware and software issues on desktops, laptops, printers, and other peripherals
Install, configure, and upgrade software and hardware components as needed
Perform troubleshooting to identify network and connectivity issues, escalating when necessary
Document all issues and solutions in the ticketing system to maintain accurate records of technical support activities
Provide guidance to users on best practices for IT system usage and security
Set up and configure new user accounts, hardware, and software as per company standards
Support the IT team in maintaining, analyzing, and improving internal systems
Stay up to date with industry developments and recommend upgrades or improvements
Collaborate with other IT staff to ensure all IT functions operate smoothly and efficiently
Qualification
Required
Associate degree or higher in Information Technology, Computer Science, or related field preferred or equivalent experience
1-3 years of experience in a technical support or help desk role
Previous experience with ticketing systems (i.e. ServiceNow, Fresh Service, or Manage Engine)
Ability to work independently, manage time effectively, and prioritize tasks
Strong understanding of computer systems, mobile devices, and other tech products
Proficiency with Windows and/or Mac OS, as well as common software applications and troubleshooting processes
Familiarity with network troubleshooting (e.g., TCP/IP, DNS, DHCP)
Excellent communication and customer service skills
Strong problem-solving skills and attention to detail
Preferred
CompTIA A+, Network+, or equivalent certifications
Benefits
Wellness & Fitness: Take advantage of our on-site CrossFit-style gym, featuring a full-time personal trainer dedicated to helping you reach your fitness goals. Whether you're into group classes, virtual personal training, personalized workout plans, or nutrition coaching, we’ve got you covered!
Exclusive Employee Perks: PTR Swag & a Uniform/Boot Allowance, On-site Micro-Markets stocked with snacks & essentials, discounts on phone plans, supplier vehicles, mobile detailing, tools, & equipment…and much more!
Positions with incentives (Commissions, or Bonuses, or Profit Sharing): At PTR, we believe in rewarding success, whether you are in sales earning commissions, or in service and earning profit sharing. Not every position has commission or profit sharing, so ask your recruiter about these amazing incentives.
Comprehensive Benefits—Starting Day One: ✔ Premium healthcare coverage (medical, dental, vision, mental health & virtual healthcare)✔ 401(k) matching & long-term financial planning✔ Paid time off that lets you recharge✔ Life, accidental death, and disability coverage✔ Ongoing learning & development opportunities
Training, Growth & Recognition: We partner with Predictive Index assessment tool that helps identify a candidate's natural behavioral drives, such as dominance, extraversion, patient, and formality. It's used in recruiting and throughout the life cycle of an employee to support employee development and engagement.
Culture & Connection—More Than Just a Job: At PTR, we don’t just build relationships with our customers—we build them with each other. Our tech-forward, highly collaborative culture is rooted in our core values. Connect and engage through:✔ PTR Field Days & Team Events✔ The Extra Mile Recognition Program✔ PTR Text Alerts & Open Communication
Company
PTR Premier Truck Rental
Premier Truck Rental (PTR) is a trusted fleet solutions provider committed to precision, reliability, and customer-first service.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jason Gold
Chief Executive Officer
Jamie Meyer
Chief Operating Officer
Recent News
Premier Truck Rental
2025-09-30
Premier Truck Rental
2025-09-10
Premier Truck Rental
2025-08-27
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