Exelon · 21 hours ago
Sr Supvr Customer Service
Oak Brook, IL
Full-time
Onsite
Mid, Senior Level
$80K/yr - $110K/yr
4+ years expExelon is leading the energy transformation, and they are seeking a Senior Supervisor Customer Service to plan, direct, and monitor the activities of Customer Services employees. The role involves maintaining service quality, maximizing productivity, and implementing process improvements to enhance customer satisfaction.
Clean EnergyCommunitiesEnergy
Responsibilities
Direct bargaining unit or non-exempt line employees in day-to-day activities. Coordinate and evaluate scheduling of work within the area. Schedule overtime when required. Develop scheduling process to create efficient processing of workload among employees. Review and approve daily reports on expenditures (e.g. daily time sheets)
Evaluate employee performance and develop programs / meetings to enhance employee's job skills and motivate employee towards department goals. Develop working relationships with union to reduce union / management misunderstandings and resolve labor / management disputes / grievances
Design, implement, and monitor identified process/procedural improvements
Interface with other business units to ensure timely completion of work and identified process/procedural improvements. Manage, direct and supervise the servicing of customer special needs
Establish and maintain a safe work environment for subordinates within the department
Mentor and provide guidance to lower level and less experienced supervisors of bargaining unit or non-exempt line employees within the department
Qualification
Required
4-7 years internal utility company experience (e.g., ComEd, PECO), or equivalent external experience
2-3 years internal supervisory experience (e.g., ComEd, PECO, BSC, ExGen), or receive acceptable rating on Supervisory Assessment
In-depth knowledge of collective bargaining agreements (CBA) and related procedures, policies and processes
Advanced understanding of applicable systems and technology (e.g., customer information system, electronic hand-held meter reading equipment, etc.)
Demonstrated computer literacy
Strong written and oral communication skills
Preferred
Bachelor's degree
Benefits
Annual Bonus for eligible positions: 15%
401(k) match and annual company contribution
Medical, dental and vision insurance
Life and disability insurance
Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
Employee Assistance Program and resources for mental and emotional support
Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
Referral bonus program
And much more
Company
Exelon
Exelon Corporation is a utility services holding company that provides services for energy generation businesses in the United States.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$900M2025-12-01Post Ipo Debt· $900M
2019-09-25IPO
Leadership Team
Calvin Butler
President and Chief Executive Officer
M. Bridget Reidy
Executive Vice President and Chief Operating Officer of Exelon
Recent News
2026-01-09
2025-12-24
Company data provided by crunchbase