Marco Technologies · 12 hours ago
Network Escalation Engineer
United States
Full-time
Remote
Mid Level
$38.08/hr - $59.03/hr
4+ years expMarco Technologies is seeking a Network Escalation Engineer responsible for providing quality services and solutions to clients while ensuring high client satisfaction. The role involves remote technical support, troubleshooting, and administration focused on network infrastructure technologies such as firewalls, routers, and switches.
Cloud Data ServicesDocument ManagementInformation ServicesInformation TechnologySecuritySoftware
Responsibilities
Provide technical support, remote help desk services, and consultative recommendations to billable and non-billable Marco clients focused on the following networking technologies: firewalls; routers; switches; access points
Troubleshoot networks to correct malfunctions and other operational problems
Act as a mentor and technical support advisor for team by assisting with escalated issues. Provide troubleshooting, coaching, and training for team members to enhance their ability to handle similar situations in the future
Perform network maintenance tasks such as firmware and code upgrades, as well as reconfigurations of network devices to align with best practices
Identify reoccurring issues in client’s environment and proactively provide recommendations to improve efficiency, performance, and reliability of client’s network
Accurately maintain documentation and comply with service administrative procedures, ticket updates, time entries and timesheets
Perform network assessments
Make recommendations on the configurations of network management software and the software platforms administered through the managed services NOC
Stay up to date with relevant state-of-the-art technology, equipment, and/or systems
Function collaboratively as part of a fast-paced, client-oriented team
Maintain support desk expectations of time entry details and communication standards
Participate after hours work as required
Attend required company and department meetings
Act in accordance with Marco policies and procedures as set forth in the Employee Handbook
Perform other related duties as assigned
Qualification
Required
Bachelor's degree and four years of relevant experience; or equivalent combination of education and experience
Solid understanding of network technologies and the OSI model
Proven experience in effective network troubleshooting
Proficiency with network diagnostic, management, and diagram tools
Communication - Must possess strong communication skills in working with technical and non-technical people, and the ability to develop and maintain collaborative relations among all levels of an organization
Commitment - This is needed to see a project or task from start to finish. Showing that you are a hard worker and committed to your job and improving yourself shows you can take something on and finish it
Initiative - Being able to demonstrate that you can handle problems on your own and deal with them. Not waiting to be told what to do when you see a problem. If you can't solve it yourself, go find someone who can
Confidence - When you are assured of your own ability, it shows. You may however need assistance for the tough situations that can arise
Teamwork - The ability to work with others on a combined task, make contributions to the task, and share the responsibility of the outcome
Time Management - Your ability to prioritize several tasks and keep them running simultaneously (multitasking). Also being able to recognize and respond to changing priorities in order to meet deadlines
Enthusiasm - You need to be able to motivate yourself
Flexibility - Adapt to changes in the work environment. Change approach or method to best fit the situation
Preferred
Previous MSP experience preferred
Current high level industry recognized certifications including one or more of the following: CCNA, CCNP
Company
Marco Technologies
Marco is a technology services company that specializes in hosted/cloud services, managed services, business IT services.
1001-5000 employees
H1B Sponsorship
Marco Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (1)
Funding
Current Stage
Late StageLeadership Team
Brian Wyatt
Chief Executive Officer
Chris Burns
Associate Sales Representative
Recent News
2025-12-08
2025-04-28
Million Click
2022-07-27
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