Bilingual Account Manager jobs in United States
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SPG - Specialty Program Group · 1 day ago

Bilingual Account Manager

positionAtlanta Metro
timeFull-time
remoteHybrid
seniorityMid Level
money$55K/yr - $60K/yr

Specialty Program Group (SPG) is the wholesale & MGA division of HUB International, and they are seeking a customer-oriented Account Manager. The role involves acting as a liaison, providing product information, resolving customer issues, and ensuring high customer satisfaction through effective communication and problem-solving skills.

FinanceImpact InvestingInsuranceMarketing
Hiring Manager
Stephen Trimble
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Responsibilities

Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Qualification

Customer support experienceCRM systems familiarityCommunication skillsActive listeningProblem-solving

Required

Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school degree

Preferred

Bachelors Preferred

Benefits

Health/dental/vision/life/disability insurance
FSA
HSA
401(k) accounts
Paid-time-off benefits such as vacation, sick, and personal days
Eligible bonuses
Equity
Commissions for some positions

Company

SPG - Specialty Program Group

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Specialty Program Group delivers leading-edge specialty expertise backed by transformative digital capabilities and sophisticated data and analytics.
dateFounded in 2015
location
Summit, New Jersey, USA
people-size501-1000 employees
web-link
https://www.specialtyprogramgroup.com/

Funding

Current Stage
Late Stage

Leadership Team

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Jennifer Spindler
Chief Product Officer
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Recent News

PR Newswire
Specialty Program Group Announces Todd Miles as Chief Sales Officer, Life & Annuity Division
2026-01-22
PR Newswire
Travis Carpenter Joins Specialty Program Group as Vice President of Business Development for Infrastructure Programs
2026-01-16
Morningstar.com
SPG Announces Leadership Appointments Within Life & Annuity Division
2025-12-17
Company data provided by crunchbase