PracticeTek · 12 hours ago
Customer Support Specialist 1 - Gaidge
United States
Full-time
Remote
Entry Level
2+ years expPracticeTek is a leading retail-healthcare tech provider in North America, dedicated to revolutionizing healthcare practices. The Customer Support Specialist role focuses on delivering exceptional support to clients, troubleshooting software issues, and ensuring user satisfaction with the company's solutions.
Health Care
Responsibilities
Delivering excellent customer service through phone, email, and web-based support
Researching, troubleshooting, and resolving software and process-related issues quickly and accurately
Documenting support cases and resolutions thoroughly in our ticketing system
Providing workflow guidance and product best practices to clients, ensuring strong user adoption and satisfaction
Collaborating with internal teams to share client feedback that drives product improvements
Qualification
Required
Minimum of 2 years working in an orthodontic practice as financial coordinator, treatment coordinator, practice manager and/or operations
Have a minimum of 1 year experience working with at least one of our integration partners' software systems (Tops, Cloud9, Dolphin, OrthoTrac, or Edge Cloud)
Ability to troubleshoot and research complex software issues in a timely manner
Excellent verbal and written communication skills with both clients and internal teams
Capable of managing multiple tasks, prioritizing effectively, and documenting thoroughly
Proactive in sharing insights and working with others to improve client outcomes
Drive to perform at a high level in a fast-paced environment, balancing competing priorities, and meeting objectives
Benefits
Comprehensive health, dental, and vision coverage options
Wellness benefits that support lifestyle, behavioral health, and overall wellbeing
Flexible paid time off, sick time, and 10 company-paid holidays
401(k) plan with company match to help you build your future
Company
PracticeTek
PracticeTek was established by investors and entrepreneurs who came together with a vision for the future of healthcare.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2023-09-05Acquired
Leadership Team
Steve Auerbach
Chief Executive Officer
Recent News
Business Wire
2024-06-04
2024-05-07
Company data provided by crunchbase