Quinn Company · 11 hours ago
Power Systems Service Manager
Oxnard, CA
Full-time
Onsite
Mid, Senior Level
$93K/yr - $116K/yr
7+ years expQuinn Company, a local Caterpillar dealership, is seeking a Power Systems Service Manager in Oxnard, California. The role involves overseeing the service department's financial performance, ensuring customer satisfaction, and providing leadership to the team.
ManufacturingRentalRetailService Industry
Responsibilities
Responsible for the overall financial performance that includes budgets and capital expenditures
Provide leadership direction to the entire service department. Communicate and influence direct reports effectively to develop good working relationships and teamwork
Communicate understanding and support of Quinn’s organizational goals. Interact effectively with individuals and groups throughout the company. Develop and maintain working relationships with departments and sister business units in order to improve the overall company performance
Responsible for employee satisfaction utilizing turn-over metric, employee surveys and developing action plans
Aligns, partners, and collaborates with assigned HR representative to proactively manage staffing, workforce development, employee communication, employee relations and support / develop business unit objectives
Maintain customer satisfaction with timely and accurate communication - Interviews Service customers, analyze service needs and provide cost quotes, answer customer service questions and prepare work orders
Plans work schedule to meet work order commitments and assigns work to technicians and monitors progress
Provides decision-making support to technicians in the analysis and resolution of service/parts problems
Prepares customer invoice for work performed
Effectively analyze and proactively seek out all options to provide the best solution for the customers and Quinn
Elevate customer issues to Product Support Manager when appropriate
Responsible and accountable for maintaining and promoting a safe work environment. Promote Safety First culture. Complete Employee Injury Report promptly and accurately
Promoting a seamless product support to the customer to achieve Quinn Company objective of Caterpillars PINS target numbers
Demonstrate and promote Quinn Company core values of Integrity, Teamwork, Respect for People, Quality and Customer Service
Must be willing visit customers and suppliers. Must be able to work occasional weekends
Qualification
Required
Bachelor's degree or Mechanical discipline preferred
seven to ten years heavy equipment experience or equivalent combination of education and experience
Experience to include supervisory and computer skills
general mechanical service abilities
Company
Quinn Company
Quinn Company is a machinery dealership brand that sells, rents, and services AG tractors, lift trucks, and industrial power systems.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Michelle Locke, CFO
CFO
Sandra Velasco, SHRM-CP, MSHRM
Human Resources Business Partner
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