Crossover · 16 hours ago
Technical Customer Success Manager, Skyvera (Remote) - $60,000/year USD
United States
Full-time
Remote
Entry, Mid Level
$60K/yr - $60K/yr
2+ years expCrossover is a company redefining customer support in the telecom industry through innovative AI-driven solutions. They are seeking a Technical Customer Success Manager who will serve as the bridge between technical teams and clients, ensuring effective communication and resolution of technical issues while enhancing customer satisfaction.
Information Technology & Services
No H1B
Responsibilities
Participating in scheduled client meetings to assess account health, collect input, and confirm sustained satisfaction
Managing and resolving technical support cases, guaranteeing prompt and effective issue closure
Leading comprehensive operational assessments with customers, delivering analysis of system behavior, utilization patterns, and actionable optimization strategies
Elevate customer satisfaction through swift escalation resolution and cultivation of durable, active client partnerships
Qualification
Required
Currently based in Latin America
A minimum of 2 years of experience in technical support or system engineering roles
A minimum of 2 years in customer-facing positions requiring both relationship management and technical troubleshooting capabilities
Experience with OSS/BSS systems
Company
Crossover
Crossover is a global recruitment company, founded in 2014.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Brad Weinert
COO
Recent News
2025-04-12
Geeky Gadgets
2025-01-24
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