Crossover · 15 hours ago
VP of Client Services, IgniteTech (Remote) - $200,000/year USD
United States
Full-time
Remote
Lead/Staff, Director/Executive
$200K/yr - $200K/yr
3+ years expCrossover is a company that operates on a unique model for professional services, focusing on AI-driven delivery frameworks. The VP of Client Services will own customer implementations, develop high-performing teams, and ensure the execution of scalable, AI-first implementations to enhance operational efficiency.
Information Technology & Services
Responsibilities
Complete ownership of standardized onboarding and deployment workflows that accelerate time-to-value for customers through AI-first delivery frameworks
Development, ongoing refinement, and enforcement of repeatable implementation methodologies that raise execution standards across teams
Achieving high performance through focused coaching, data-driven accountability, and systematic process optimization that improves delivery reliability
Directing structured resolution processes to rapidly address implementation challenges and safeguard at-risk customer relationships
Build a high-performing, customer-focused professional services function that executes scalable, AI-first implementations, allowing our engineering organization to concentrate on product advancement
Qualification
Required
A minimum of 3 years of leadership experience running a professional services organization within a B2B software company
Demonstrated experience managing customer escalations directly
Advanced proficiency with generative AI and proven experience embedding AI tools and LLMs into professional services or delivery workflows
Company
Crossover
Crossover is a global recruitment company, founded in 2014.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Brad Weinert
COO
Recent News
2025-04-12
Geeky Gadgets
2025-01-24
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