Serene Health · 1 day ago
Intake Supervisor
San Diego, CA
Full-time
Onsite
Mid, Senior Level
$29/hr - $32.50/hrOptima Medical Management Group is dedicated to enhancing the quality of life by promoting wellness. The Intake Supervisor is responsible for overseeing a team of Intake Coordinators, ensuring efficient intake processes and collaborating with external resources to support members' needs.
Health CareHospitalMental HealthTherapeutics
Responsibilities
Conducts and creates comprehensive member intakes and assessments, ensuring a thorough understanding of individual needs and challenges
Acts as liaison with external referral resources and programs to create and maintain systems of member intakes
Manages the intake team’s time cards in designated platform, as well as corrective action pertaining to attendance
Create and provide oversight for Intake Coordinator activities
Collaborates with staff to develop detailed plan of action for members to achieve goals
Review MCP partner portals for new authorizations and input relevant notes pertaining to the member's case
Assist enhanced case managers and members in exchanging resources and referral information for holistic support
Collaborate with Serene Community Support Manager and Directors to administer member changes and updates, including case assignments
Prepare and enter all relevant data into company platforms to maintain accurate and up-to-date records
Stay informed about company requirements and policies, ensuring compliance and alignment with organizational standards
Responsible for developing policies and procedures for the Intake department and generating reports and creating agendas
Ability to interact professionally with all Health Plan partners
Designs and implements systems for Intake Coordinators to enhance outcomes for high-risk patients
Follows CS rules and regulations to ensure ongoing program compliance
Performs other duties as assigned
Qualification
Required
Bachelor's degree in a related field (Social Work, Psychology, Human Services, etc.), or work experience in lieu of education
Previous experience in a supervisory or manager role, preferably in community support services or healthcare
Proven experience in intake management, preferably in a community support setting
Strong organizational and multitasking skills with attention to detail
Excellent communication and interpersonal skills to engage effectively with members and internal teams
Proficient in using company platforms and databases for data entry and information management
Ability to work collaboratively in a dynamic and fast-paced environment
Willingness to travel to different locations as needed
Prolonged periods sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at times
Benefits
Medical, Dental, & Vision Benefits: We have various insurance options for you and your family.
Short & Long-Term Disability Benefits: Protection when you need it most.
Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospital Indemnity Plans: Added security for you and your loved ones.
Flexible Spending Accounts: Manage your finances with flexibility.
Employee Assistance Program (EAP): Support when life throws challenges your way.
401(K): Building your financial future with us. Effective after 1 year of employment.
Paid Vacation and Sick Leave: Flexibility for the planned and unplanned.
Paid Holidays: Quality time to enjoy celebrations.
Employee Referral Program: Share the opportunities and reap the rewards.
Company Discount Program: Enjoy savings on everyday expenses and memberships.
Company
Serene Health
Serene Health provides behavioral health and mental health services.
Founded in 2000
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Dr. Jennifer Guerguis, PhD, LMFT
Founder and Chief Clinical Officer
Company data provided by crunchbase