Discovery Senior Living · 13 hours ago
Sales Associate
Brookfield, WI
Full-time
Onsite
Entry Level
1+ years expDiscovery Senior Living is seeking a Sales Associate to support the overall sales functions of the community. The primary purpose of the role is to execute sales processes to inspire prospective residents to move into the community and achieve occupancy targets.
Health CareReal Estate
Responsibilities
Answers inbound sales calls, engaging with prospects/influencers to ascertain full contact information and perform the first level of discovery process
Greets tours, escorts to the Discovery Room while engaging with the prospects/influencers to create a smooth introduction to the Director of Sales
Manages the customer relationship management system including prospect/influencer data to ensure accuracy and completeness
Produces weekly, monthly, and quarterly sales reports in accordance with a schedule of reports or as requested
Assists daily in visiting model apartment(s) and tour path to ensure the community is ready for company, shows well and meets the model apartment standards including sight, sound, and scent
Makes outbound calls to prospects/influencers that demonstrate effective telephone sales skills resulting in the generation of a tour or mutually agreed upon next step
Monitors sales collateral to ensure inventory levels are appropriate, orders sales collateral through the online portal as needed
Organizes, coordinates, and assists in the planning and execution of the sales event calendar
Conducts tours as needed during sales coverage times or when other sales team members are committed to other prospects/influencers
Administers the “UPs” log as the gatekeeper of all new prospects to ensure equitable distribution of leads to the Director of Sales
Leads coordination and execution of all sales acceleration programs to maximize move ins
Promotes the Resident Referral program and Ambassador Program to support the overall referrals and engagement with prospects
Organizes and manages the “Be Our Guest” Program as needed
Other duties as assigned
Reviews and facilitates the Move-In paperwork with the prospective resident and/or family members
Facilitates and coordinates the Resident Assessment with the clinical team
Oversees and manages the move-in process to ensure a smooth transition into the community
Champion “Red Carpet” move-in process working closely with the Executive Director (ED) and operations team
Ensures all state mandated paperwork and forms are completed on or before the move-in date by the family and/or resident
Coordinates with ED, Business Office Manager (BOM) and Director of Health & Wellness (DHW) the resident’s Administrative Files to ensure it is fully prepared according to state specific regulatory requirements, so lease signing is on the scheduled date without delays
Qualification
Required
One (1) years' experience in an administrative sales or customer service role
Ability to communicate effectively in writing and verbally, speaking the primary language of the residents
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to draft routine reports and correspondence
Ability to speak effectively before groups of customers or employees of an organization
Ability to use the Microsoft Office suite, preferably the latest version or higher, including Word, Outlook, and Excel
Ability to use email and navigate the Internet
Ability to use a customer relationship management system
Engages with guests, residents, and staff in a courteous and friendly manner
Exceptional telephone, administration, and customer service skills
Detail oriented and excellent organizational, time management and follow-through skills
Must demonstrate good judgment, problem solving and decision-making skills
Preferred
Associates degree preferred
Company
Discovery Senior Living
Discovery Senior Living is a real estate company providing senior living, care, and resort lifestyle services.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$0.06MKey Investors
Brevard Alzheimer's Foundation
2022-10-12Series Unknown
2021-03-17Grant· $0.03M
2020-02-26Grant· $0.03M
Leadership Team
Brennan Hughes
Senior Vice President of Sales
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