sweetgreen · 19 hours ago
ServiceNow Administrator
Los Angeles, CA
Full-time
Onsite
Mid, Senior Level
$125K/yr - $140K/yr
5+ years expSweetgreen is seeking a highly experienced and motivated Senior ServiceNow Administrator to join our dynamic Business Technology organization. The Senior ServiceNow Administrator will play a critical role in managing and evolving our ServiceNow platform, ensuring it aligns with the company’s goals and strategies.
Food and BeverageOrganic FoodRestaurants
Responsibilities
Lead the overall governance of the ServiceNow platform, ensuring adherence to best practices, policies, and compliance standards
Develop and execute a strategic roadmap for the ServiceNow platform, focusing on enhancing existing capabilities and innovating new functionalities
Collaborate with stakeholders across the organization to gather requirements, understand business objectives, and provide solutions that add value to the company
Manage and optimize ServiceNow modules, including but not limited to ITSM, ITOM, and CMDB, with the technical ability to perform configuration changes in ServiceNow itself
Develop and implement processes for platform configuration and integration with other enterprise systems
Ensure data integrity, security, and performance of the ServiceNow platform
Maintain up-to-date knowledge of ServiceNow upgrades, patches, and releases; plan and support platform updates
Serve as the primary point of contact for ServiceNow-related queries and issues, offering expert-level support
Monitor system health, metrics, and usage patterns to identify areas for improvement and optimization
Create and maintain documentation, including architecture diagrams, process workflows, and user guides
Liaise with ServiceNow’s support and consulting resources for advanced troubleshooting and solution implementation
Conduct regular audits and assessments to ensure compliance and identify risks
Drive innovation initiatives to leverage ServiceNow capabilities in new and effective ways, improving business processes and efficiency
Facilitate training sessions and workshops for users and administrators to promote effective use of the platform
Qualification
Required
Minimum of 5 years of experience as a ServiceNow Administrator or in a related role
Extensive knowledge and hands-on experience with ServiceNow platform administration
Strong understanding of ITIL principles and best practices
Experience in leading governance and strategic planning for ServiceNow implementations
Exceptional problem-solving skills and the ability to work independently with minimal supervision
Excellent communication skills, both written and verbal, with the ability to convey technical information to a non-technical audience
Ability to work collaboratively with diverse teams and build positive relationships with stakeholders
Proven track record of driving platform improvements and innovations
Preferred
Certification in ServiceNow System Administration (CSA) or equivalent preferred
Benefits
Three different medical plans to suit your and your family's needs
Dental and Vision insurance
Flexible PTO plan
401k program
Employee HSA and FSA
Complimentary greens
An opportunity to make a real impact on the people around you, both by growing them and by connecting them to real food
To live the sweetlife and celebrate your passion + purpose
A collaborative team of people who live our core values and have your back
A clear career path with opportunities for development, both personally and professionally
Free sweetgreen swag
Company
sweetgreen
Sweetgreen is a fast casual restaurant chain that serves simple, seasonal, and healthy salads, and grain bowls.
1001-5000 employees
H1B Sponsorship
sweetgreen has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (4)
2023 (1)
2022 (2)
2021 (5)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
$478.6MKey Investors
FidelityT. Rowe PriceRevolution
2021-11-18IPO
2019-09-19Series I· $150M
2018-11-16Series H· $200M
Leadership Team
Jonathan Neman
Co-Founder and CEO
Nicolas Jammet
Co-Founder & Chief Concept Officer
Recent News
2026-01-24
Arkansas Business — Business News, Real Estate, Law, Construction
2026-01-23
The Motley Fool
2026-01-22
Company data provided by crunchbase