NJM Insurance Group · 1 day ago
First Notice of Loss Representative (Customer Service)
Ewing, NJ
Full-time
Hybrid
New Grad, Entry Level
$45K/yr - $45K/yrNJM Insurance is a leading regional provider of commercial lines, worker’s compensation, automobile, and property insurance. They are seeking a First Notice of Loss Representative who will serve as the first point of contact for policyholders and claimants, responsible for addressing inquiries and establishing new claims.
InsuranceManufacturingTransportation
Responsibilities
Receive initial reports of loss or damage from policyholders, claimants or other parties
Accurately process information into the system for assignment to an adjuster
Address customers’ questions and concerns related to the claims process and procedures and offer clear instructions on the next steps
Determine appropriate coverage and complete necessary follow-ups in a timely manner
Navigate systems with proficiency to access appropriate information to service callers
Perform additional duties within the department, as needed
Qualification
Required
Strong verbal and written communication skills
Ability to build rapport with customers and demonstrate empathy during what may be a stressful time
Excellent listening skills
Ability to navigate multiple programs simultaneously
Accurate keyboarding and data entry skills
High School Diploma or GED
Benefits
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Referral program
Vision insurance
Company
NJM Insurance Group
NJM (New Jersey Manufacturers) is an auto, homeowners, renters, commercial auto, umbrella and workers' compensation insurance providers.
Founded in 1913
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Chris Malone
SVP, CFO & Treasurer
Carol Voorhees
Senior Vice President & Chief Information Officer
Recent News
2026-01-16
Company data provided by crunchbase