Ford Office Technologies · 12 hours ago
Client Care Coordinator
Connellsville,PA,US
Full-time
Onsite
New Grad, Entry LevelFord Office Technologies is dedicated to helping businesses thrive by delivering cutting edge office technology and unparalleled customer experiences. They are seeking a Client Care Coordinator who will manage, retain, and cross-sell existing clients while providing pre-sales and post-sales support functions.
Data StorageDocument ManagementInformation TechnologyIT ManagementPrintingSoftwareSupply Chain Management
Responsibilities
Interface with existing clients, internal departments, and the outside sales team to handle both pre-sales and post-sales support functions
Manage, retain, and cross-sell existing clients
Assist Account Executives with major accounts/house deals and other administrative work, including order submission
Perform Client Business Reviews and prepare proposals/presentations to cross-sell FOT products and services
Handle and resolve customer complaints and/or inquiries in a timely manner
Maintain a database of customer records
Assist in marketing activities and campaigns
Maintain daily, weekly, monthly, and quarterly activity reports
Qualification
Required
The CCC will interface with existing clients, internal departments, and the outside sales team to handle both pre-sales and post-sales support functions
The CCC primary focus is to manage, retain, and cross-sell existing clients
They will assist Account Executives with major accounts/house deals and other administrative work, including order submission
They will perform Client Business Reviews and prepares proposals/presentations to cross sell FOT products and services
The CCC will handle and resolve customer complaints and/or inquiries in a timely manner
Maintain a database of customer records
Assist in marketing activities and campaigns
The CCC reports to a centralized Supervisor and works with Account Executives and Clients
The CCC is expected to conduct himself/herself with professionalism and integrity
Proper business casual attire is required during normal business hours unless otherwise specified for special circumstances
It is expected of the CCC to achieve and maintain a high degree of selling skills through seminars, training classes, professional publications, sales meetings, and any other available source
The requirement of having expert knowledge of all the products and services offered by Ford Office Technologies
In depth knowledge of the sales computer database
Maintain high quality presentation skills
The CCC is responsible for establishing and maintaining excellent communication to our customers by means of periodic contact
Ensure all equipment/products/services has been installed as agreed
Report/handle any opportunities that may arise
The CCC is required to maintain daily, weekly, monthly, and quarterly activity reports
Goals for prospecting new and existing customers will be set by your supervisor
The position is full-time, Monday through Friday
The position is located in our Corporate office in Connellsville, PA
The CCC will be required to pass a series of background checks, child abuse clearance, drug test, among other agreements, and abide by their terms
Company
Ford Office Technologies
Ford Office Technologies is a consultancy that provides printers, copiers, document management, VoIP, and managed IT services.
Founded in 1991
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Johnathan Garlow
President & CEO
Company data provided by crunchbase