Bandera Electric Cooperative · 6 hours ago
Member Relations Representative I
Bandera, TX
Full-time
Onsite
Entry Level
2+ years expBandera Electric Cooperative (BEC) is dedicated to empowering its members through electricity and fiber broadband services. They are seeking a Member Relations Representative I to serve as the first point of contact for member inquiries, addressing questions related to electric, fiber, and energy services.
Electrical DistributionEnergyInternetRenewable Energy
Responsibilities
Provide information about BEC’s services and programs
Handle basic member inquiries via phone, email or in-person
Handle general inquiries, including billing
Process return mail
Process new and existing service/fiber applications
Process service orders
Process cash or electronic payments either received by mail, in-person, or digitally
Open, balance and close cash drawer daily with accuracy and in a timely manner
Document all inquiries and maintain accurate membership records
Maintain member’s personal and contact information on accounts
Ensure all legal documentation is uploaded to member accounts
Provide support for outages or other emergency situations as required
Escalate complex issues to Member Relations Representative II or Supervisors as needed
Qualification
Required
High School diploma or equivalent
Minimum of 2 years of customer service experience
Valid Texas Driver's License and related insurance
Must pass a background check and drug screening
Excellent customer service skills
Excellent communication and organizational skills
Strong problem-solving skills
Proficient in the use of Microsoft Office programs
Preferred
Bilingual in Spanish
Benefits
Highly Competitive Wages
Generous Benefit Package
Paid time off
Ten paid holidays
Company
Bandera Electric Cooperative
Bandera Electric Cooperative distributes electricity, fiber internet, renewable energy and community outreach services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
William Hetherington
CEO\GM
John Padalino
General Counsel and Chief Administrative Officer
Recent News
Dallas Innovates
2025-08-21
2025-06-02
Company data provided by crunchbase