Octane® · 20 hours ago
Consumer Engagement Representative (Hybrid)
Irving, Texas, United States
Full-time
Hybrid
Entry Level
2+ years expOctane Lending is unlocking the power of financial products for merchants and consumers. They are seeking Consumer Engagement Representatives to join their Servicing Center in Irving, Texas, to handle customer inquiries and support their growing portfolio of Powersports loans.
CreditFinancial ServicesFinTechLending
Responsibilities
Handle an average of 80 inbound and outbound calls per day
Process phone payments
Conduct outbound customer interview calls
Communicate and resolve customer issues via online chat channel
Resolve common customer concerns regarding their powersports loan
Meet monthly productivity and quality goals
Comply with all federal and state specific laws that regulate collections and servicing activities
Qualification
Required
HS Diploma or GED required
Preferably two years of Customer Service experience, ideally in auto finance or an installment loan portfolio
Requires a minimum of 2 years related customer service experience in a fast-paced environment
Working knowledge of Word and Excel
Able to master use of web-based system of record (LoanPro) – Training Provided
Strong communication skills both verbally and written as roles are a combination phone and communicating through chat
Excellent 'people' skills and a strong customer service attitude and able to demonstrate problem solving ability
Able to work a flexible schedule which may include some overtime, some nights, weekends, and holidays
Honest with strong work ethic, unscheduled absences are rare, always punctual
Preferred
Collection experience is a plus
Bi-Lingual English/Spanish a plus
Benefits
Robust Health Care Plans (Medical, Dental & Vision)
Up to 20 Days PTO (Accrued)
Generous Parental Leave
Retirement Plan (401k with Company Match).
Educational Assistance/Tuition Reimbursement up to $3K/year
Powersports Safety Benefit
Wellhub (Gympass) Wellness Benefit
Company
Octane®
Octane® is revolutionizing recreational purchases by delivering a seamless, end-to-end digital buying experience.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$4.31BKey Investors
Valar VenturesRoadrunner FinancialMoore Capital
2025-12-15Series F· $50M
2025-12-15Secondary Market· $50M
2025-12-02Debt Financing· $219M
Leadership Team
Jason Guss
CEO
Mark Davidson
Co-Founder & Chief Revenue Officer
Recent News
2026-01-08
2025-12-27
Company data provided by crunchbase