Dometic · 1 day ago
Customer Service Representative II
Stuart, FL
Full-time
Onsite
New Grad, Entry LevelDometic is a leading supplier of brand-name product lines to the RV, pool & spa, and plumbing industries, seeking a passionate Customer Service Representative II. This role involves responding to customer inquiries, resolving issues, and ensuring high customer satisfaction through effective communication and problem-solving skills.
Consumer ElectronicsConsumer GoodsElectronics
Responsibilities
Manage large amounts of incoming calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Document customer feedback from all interactions, process customer accounts and file documents
Follow communication procedures, guidelines, and policies
Use problem-solving skills - confidence at troubleshooting and investigating for sufficient enough information to resolve customer complaints
Use communication skills – the role requires a candidate who is patient, empathetic, and passionately communicative. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary
Go the extra mile to engage with customers
Qualification
Required
Experience within Customer Service and Call Centers
Strong sense of urgency, enthusiasm, and a proven history of relentless execution
Good knowledge of manufacturing methods, processes, and operational requirements
Demonstrated sound judgement and ability to make balanced decisions
Strong analytical, problem solving, negotiation, and time management skills, able to effectively manage complicated situations and solve problems quickly
Excellent proficiency in data analysis
Well-developed organizational skills with the ability to manage a variety of tasks
Strong interpersonal skills to collaborate and lead diverse personalities across functions and sites
Analytical, flexible, team-orientated, and have excellent follow up skills with strong attention to detail as well as the ability to meet deadlines
Ability to work independently and as part of a strong team
Benefits
Medical/Dental/Vision Insurance
Employee Assistance Program (EAP)
Disability insurance (STD/LTD)
401 (k) with company match
PTO
Company defined holidays and two floating holidays for you to use as you choose
Paid maternity/paternity leave
Tuition assistance
Membership reimbursement (wholesale club and gym.
Employee discounts on our incredible products
Opportunities to make an impact
Company
Dometic
Dometic offers solutions for mobile living in the areas of various sectors such as food, hygiene, and security.
Founded in 2001
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Hatem Haidar
CFO - Dometic Mobile Cooling Solutions
Heather Hauser
Talent Acquisition Partner
Recent News
2025-12-24
Inside INdiana Business
2025-12-12
2025-11-24
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