3 Reasons Consulting, LLC · 1 day ago
(Walter Reed) Help Desk Technician II
Bethesda, MD
Full-time
Onsite
Mid Level
4+ years exp3 Reasons Consulting is seeking a skilled Help Desk Technician II to provide onsite technical support at Walter Reed National Military Medical Center (WRNMMC). The ideal candidate will help maintain and support WRNMMC’s desktop computing environment to ensure uninterrupted service for both staff and patients.
Cyber SecurityHealth CareInformation TechnologyRisk Management
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide first-line technical support to end-users via phone, email, and chat
Troubleshoot and resolve software and hardware issues, escalating to Tier III or the Global Service Center (GSC) as needed
Gain technical expertise in specific systems to support customer operations
Maintain and repair PCs, laptops, printers, and peripherals
Manage support tickets through ServiceNow and respond within SLA requirements
Maintain SOPs and service catalogs for installations, configurations, and troubleshooting procedures
Track and maintain government asset inventory accurately
Provide user feedback to improve the IT environment and enhance customer satisfaction
Adhere to WRNMMC’s training requirements and facility protocols
Collaborate with team leads and participate in team functions
Train, orient, and assist in evaluating new staff
Ensure workspace cleanliness and follow infection control standards
Gain proficiency with systems such as ServiceNow, DMHRSi, and clinical and business applications
Maintain DMHRSi access and complete bi-weekly workload documentation
Qualification
Required
Active Secret Security Clearance
Minimum of four (4) years of technical support experience, including work in Microsoft environments
Strong understanding of Microsoft Operating Systems in DoD or government settings
Proven skills in hardware and software troubleshooting in high-pressure environments
Demonstrated ability to deliver excellent customer service
DoD 8570 IAT Level II Certification
Security+ CE
Preferred
Bachelor's degree preferred or equivalent technical experience
Benefits
Short/Long Term Disability
Basic Life Insurance
Direct Payroll Deposit
Leave Accrual
Holidays
401(k) Match
Additional (Voluntary) Life Insurance
401(k)
Medical Coverage
Dental Coverage
Vision Care Plan
Flexible Spending Account Plan
Company
3 Reasons Consulting, LLC
3 Reasons Consulting was created in 2014 to deliver simple, yet effective solutions to our clients.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase