Mathis Home · 1 month ago
CUSTOMER SERVICE TIER I - Non-Safety Sensitive
Oklahoma City, Oklahoma, United States
Full-time
Onsite
New Grad, Entry Level
$14/hr - $17/hrMathis Home is a company dedicated to providing excellent customer service, and they are seeking a Customer Service Tier I representative. The role involves assisting customers with inquiries, managing orders, and maintaining office organization to enhance the customer experience.
E-CommerceFurnitureHome DecorOnline PortalsRetailWholesale
Responsibilities
Provide timely and accurate information to customers requests and concerns
Assist customers, sales, and delivery drivers with purchases
Inbound calls and face to face interaction with customers regarding warranties and returns
Orders all parts for missing hardware, legs, finials, upholstery/leather replacement panels
Flows up with factory on outstanding service orders to update status
Works non-sellable report to eliminate items waiting on parts
Partner with sales associates to meet and exceed customer service expectations
Ability to organize and manage multiple priorities
Maintain the office appearance by keeping everything neat and clean
File the daily invoices
Any other duties as directed by management
Qualification
Required
Ability to repetitively use arms, hands and fingers
Ability to communicate effectively with team members
Positive attitude when working with customers
Preferred
customer service experience preferred
knowledge of employment and merchandise handling procedures
Benefits
Health, Dental & Vision
401K matching
Life Insurance
HSA
FSA
Accident
Critical Illness
Hospital Indemnity coverage
Short and Long Term Disability
Employee Assistance Program
Gym Onsite
Employee discount to eat at the Bistro
Furniture discount
Company
Mathis Home
As a family-owned and operated business since 1960, Mathis Brothers Furniture remains as a top home furniture retailer.
Founded in 1960
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Tolu Bababunmi
Human Resources Business Partner
Company data provided by crunchbase