Corpay · 22 hours ago
Distress Passenger Agent
Schaumburg, IL
Full-time
Onsite
Entry, Mid Level
2+ years expCorpay is currently looking to hire a Distress Passenger Agent within their Airline division. In this role, you will be responsible for managing and resolving hotel and ground transportation booking activities for distressed passengers, collaborating with various internal teams to ensure timely accommodations during irregular airline operations.
Financial ServicesFinTechPaymentsRisk Management
No H1B
Responsibilities
Managing and coordinating hotel and ground transportation accommodations for distressed passengers
Handling emergency relocations and last-minute booking changes during irregular operations
Communicating with internal teams and external vendors to ensure smooth resolution of accommodation issues
Sourcing compliant hotel options and managing approval processes for non-contracted or non-compliant properties
Making vendor payments in accordance with contractual terms and system protocols
Accurately recording all reservations, approvals, and notes within the TA Connections (ConneX) system
Monitoring access to necessary tools, systems, and resources, and reporting issues to supervisors promptly
Supporting IT, Billing, and Commission Collections departments through data collection and issue troubleshooting
Maintaining a positive, professional, and customer-focused attitude while adhering to company policies and standards
Reporting incidents in a professional manner to Supervisors or Human Resources
Participating in special projects or additional duties as assigned
Qualification
Required
High school diploma or GED required; some college education preferred
Must be legally authorized to work in the country of employment; sponsorship is not available for this role
Strong computer skills with experience using business systems and applications (e.g., ConneX, MS Office)
Excellent verbal and written communication skills with strong interpersonal and negotiation abilities
Strong multitasking and problem-solving capabilities with attention to detail
Ability to work both independently and collaboratively within a team
Availability to work varying shifts and extended hours during irregular operations
Reliable high-speed internet connection (100 Mbps or higher) and a quiet home environment (for emergency remote work)
Preferred
Minimum 2 years of experience in the airline and/or hotel industry preferred
Previous experience in customer service or call center environment preferred
Benefits
Medical, Dental & Vision benefits available the 1st month after hire
Automatic enrollment into our 401(k) plan (subject to eligibility requirements)
Virtual fitness classes offered company-wide
Robust PTO offerings including major holidays, vacation, sick, personal, and volunteer time
Employee discounts with major providers (wireless, gym, car rental, etc.)
Philanthropic support with both local and national organizations
Fun, collaborative culture with company-wide contests and prizes
Company
Corpay
Corpay provides online payment solutions.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Chris Shanahan
SVP, Strategic Partner Group
Jason Haney
Vice President - Strategic Partners Group
Recent News
Seeking Alpha
2025-03-18
Business Wire India
2025-02-21
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