University of Utah Health · 1 day ago
Desktop Support
Salt Lake City, UT
Full-time
Onsite
New Grad, Entry LevelUniversity of Utah Health is a patient-focused organization dedicated to enhancing health and well-being through patient care, research, and education. They are seeking a Desktop Support professional who will analyze and evaluate IT systems operations, determine user needs, and improve systems while serving as a liaison between users and engineering staff.
Health CareHigher EducationTechnical SupportTraining
Responsibilities
Resolves analytical incident activities that include assessment, triage and closure of complex and varied information technology problems that are handled through the Altiris Application Suite
Reviews the incident management activities daily, providing end-users with timely problem solving and technical support at the desktop level
Collaborates with other ITS staff on a routine basis regarding technical troubleshooting and problem resolution, unit coverage, product recommendations and other projects as needed
Rollout of new machines, cascading of existing equipment, and dissemination of new standard
Assists in maintaining inventory records on the Altiris system used for technology chargeback
Solves configuration conflicts, improving software performance and user satisfaction levels
Performs needs assessment, product review and procurement advice for software and hardware, and advises end-users and IT management on recommendations
Performs institutional upgrades and sweeps, as needed, following ITS established procedures for installation and machine configuration
Participates in location/shift rotation with the Client Support team on a limited basis
Participates in the Client Support team on-call rotation
Participates in regular 1-1 meetings with Client Management Principal and Team Lead
Qualification
Required
Associate's degree in Computer Science or equivalency
Preferred
IT help desk experience
Knowledge and experience in Health Care
Company
University of Utah Health
University of Utah Health is the Intermountain West’s only academic health care system, combining excellence in patient care, the latest in medical research, and teaching to provide leading-edge medicine in a caring and personal setting.
Founded in 1965
10001+ employees
H1B Sponsorship
University of Utah Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$15MKey Investors
Kahlert Foundation
2022-11-03Grant· $15M
Leadership Team
Michael L. Good, MD, FNAI
Chief Executive Officer
Pilar Varela, MSML
Director, Operations & Logistics for CEO of the Health System & SVP for Health Sciences
Recent News
2025-03-18
Company data provided by crunchbase