Hondros College of Nursing · 19 hours ago
Collections Officer (Temporary)
United States
Full-time
Remote
Mid Level
3+ years expHondros College of Nursing is focused on graduating high-quality, work-ready nurses. They are seeking a Collections Officer responsible for educating students about their financial status and collecting outstanding student payment plans.
Higher Education
Responsibilities
Follows established collections processes for current and former students to inform students of upcoming and past due payments scheduled
Performs telephone, mail, and email contact attempts to collect upcoming and delinquent account balances in accordance with the University’s and state/federal regulations
Tracks and achieves weekly and quarterly metrics for student payment plan collections, phone and e-mail productivity and bad debt expense
Works with students to establish payment plan arrangements
Maintains accurate and completes notes for activities for all accounts receivable balances in appropriate systems
Ensures out of school and in school accounts are moving through the collections process by identifying delinquent accounts, aging period, and payment sources
Assigns out of school student accounts with Collection Agencies if needed and works with Collection Agencies
Performs analyses for management to better understand the collection trends, the cause for outstanding AR and collection agency performance
Performs collections attempts using our strategic daily out of school and In school automated dial campaigns to encourage on time payments for all students
Answers student questions regarding their account balances, payment amount due and financial aid status
Explains why payment plan amounts may vary from their original estimate and counseling students on their account balance
Performs other duties as assigned
Qualification
Required
3+ years of collections or business/accounting related work experience required; Knowledge of Fair Debt Collection Practices Act (FDCPA) is desired
Clear and professional verbal, written, and interpersonal communication skills
Excellent organization and time management skills. This position requires continual attention to detail, the ability to handle multiple priorities, meet deadlines and maintain flexibility in a fast-paced work environment
Strong analytical and problem-solving capabilities
High level of professional ethics and etiquette
Ability to maintain the highest level of confidentiality
Proficient in Microsoft Office Suite and the ability to utilize multiple systems
Ability to work independently and as a part of a team
HS Diploma required
Company
Hondros College of Nursing
Hondros College of Nursing educates students at six Ohio campuses located in Cincinnati/West Chester, Cleveland/Independence, Columbus, Dayton, Akron, and Toledo/Maumee.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2013-08-28Acquired
Recent News
2025-07-09
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