TEKsystems · 19 hours ago
Case Resolution Associate-Tempe
US-AZ-Tempe
Full-time
Onsite
New Grad, Entry LevelTEKsystems is a leading provider of business and technology services, focused on accelerating business transformation for customers. The Case Resolution Associate role involves ensuring timely resolution of customer inquiries and providing high-quality service through the Connected platform.
Information Technology
Responsibilities
Provide world class service during every interaction to ensure high quality customer experience and timely/effective resolution of inquiries submitted
Answer customer requests or inquiries concerning general data updates, billing, pay discrepancies, expenses, spread and commissions, etc
Capture, assign and resolve complex inquiries through the internal issue resolution system, respond to a high volume of inquiries in a back‐office center operations environment
Develop and maintain positive customer relations and coordinate with various groups within the center and field office to ensure customer requests and questions are handled appropriately and in a timely manner
Communicate with relevant stakeholders (e.g. field producers, BSA etc.) to inform on the final resolution details within the expected timeframe per service level agreements (SLAs)
Suggest improvement initiatives with relevant stake holders (field producers, BSA, TEA/TES) to keep the service delivery model moving toward a best in class environment
Qualification
Required
Provide world class service during every interaction to ensure high quality customer experience and timely/effective resolution of inquiries submitted
Answer customer requests or inquiries concerning general data updates, billing, pay discrepancies, expenses, spread and commissions, etc
Capture, assign and resolve complex inquiries through the internal issue resolution system, respond to a high volume of inquiries in a back‐office center operations environment
Develop and maintain positive customer relations and coordinate with various groups within the center and field office to ensure customer requests and questions are handled appropriately and in a timely manner
Communicate with relevant stakeholders (e.g. field producers, BSA etc.) to inform on the final resolution details within the expected timeframe per service level agreements (SLAs)
Suggest improvement initiatives with relevant stake holders (field producers, BSA, TEA/TES) to keep the service delivery model moving toward a best in class environment
Dedicated to serving the customer in a professional and courteous manner
Capability of working in a team‐oriented environment that is fair, open and honest
Ability to effectively time manage (prioritize, organize, problem solve and meet strict goals/deadlines)
Ability to communicate effectively and provide timely follow up
Excellent organizational skills and attention to detail
Action-oriented, using rigorous critical thinking and logic
Intermediate computer skills (Microsoft Excel, Word and Power Point) with a willingness to learn new software technologies relevant to the position (e.g. Salesforce/Cases)
Ability to leverage multiple systems to solve complex problems
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Founded in 1994
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase