Girl Scouts of Gateway Council · 20 hours ago
Membership Manager
Jacksonville, FL
Full-time
Onsite
Mid, Senior Level
$54K/yr - $62K/yr
4+ years expGirl Scouts of Gateway Council is seeking a Membership Manager to drive membership growth and engagement within an assigned geographic area. The role involves implementing strategies for recruitment, retention, and collaboration with community partners to ensure a strong Girl Scout presence.
Non-profit Organization Management
Hiring Manager
Fredric Lomangino, SHRM-SCP
Responsibilities
Plan, implement, and assess membership growth and engagement strategies for an assigned geographic area, supporting girl, adult, and volunteer recruitment, retention, and renewal efforts in alignment with council and national initiatives. The emphasis and balance of these efforts may vary by territory and market need. Peer support in neighboring communities is expected
Execute and support recruitment and lead-generation campaigns at the national, council, and local levels, including tracking performance, analyzing results, and collaborating cross-functionally to increase awareness, participation, and brand reputation
Cultivate and sustain strong community relationships including, but not limited to, schools and educators, faith-based organizations, community leaders, parent organizations, businesses, and local partners to support membership growth and engagement
Serve as a collaborative partner and advocate for assigned communities by:
Supporting the identification and onboarding of volunteers for key community partnership and troop roles
Providing guidance and connection to resources throughout the volunteer lifecycle
Strengthening local engagement, events, and Girl Scout experiences
Assisting with problem-solving and conflict resolution
Collaborating internally with cross-functional staff to align support, share community insights, and strengthen the overall member and volunteer experience
Partner closely with internal council subject matter experts to guide prospective girl, adult, and volunteer members through the new member pipeline, ensuring timely, positive, and mission-aligned onboarding experiences
Use membership data and analytics to inform local strategies, assess membership health, identify trends and gaps, and recommend targeted tactics to support growth, retention, and new troop or program development across the assigned geography
Continuously evaluate community needs and capacity, adjusting focus areas (recruitment, retention, engagement, or stabilization) to ensure sustainable growth and elevated member experiences
Collaborate across departments, including membership, volunteer experience, community development, girl experience, product program, and customer care, to maintain a high level of knowledge and effectiveness across all seasons of the membership year
Provide timely problem-solving and support, escalating issues and coordinating interventions when appropriate to ensure positive outcomes for members and volunteers
Actively support and model environments that promote diversity, equity, inclusion, and access through words, actions, and decision-making
Perform other duties as assigned to support council goals and evolving membership strategies
Qualification
Required
Bachelor's Degree or higher; or equivalent experience with four years of directly related work experience in a membership-based organization or non-profit, sales, volunteer management, relationship management, public speaking, training, or a related field
Two years of managerial experience leading high-performance teams
Experience in volunteer management, member recruitment and/or retention and excellent interpersonal skills
Experienced in data management using sales/customer management software or CRM
Ability to work a flexible schedule including evenings and weekends
Travel throughout council jurisdiction up to 30% of the time
Capability to provide own transportation and maintain valid operator license
Excellent written and oral communication skills
Preferred
Advanced skills in Salesforce CRM and Microsoft Suite platforms, including Teams, Outlook, PowerPoint, and Excel
Bi-Lingual Spanish
Company
Girl Scouts of Gateway Council
Girl Scouts of Gateway Council, Inc. serves over 13,000 girls across North Florida, from the Gulf of Mexico to the Atlantic Ocean.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Camille Horton
Chief Financial Officer
Jessica George
Executive Assistant to the CEO & Governance Liaison
Company data provided by crunchbase