Cognosos, Inc. · 11 hours ago
Principal Customer Success Manager - Enterprise (Logistics Vertical)
Atlanta,GA,US
Full-time
Hybrid
Lead/Staff
10+ years expCognosos, Inc. leads the market in delivering real-time asset location and tracking intelligence solutions. They are seeking a Principal Customer Success Manager to own key relationships within large global automotive, supply chain, and manufacturing accounts, ensuring successful project execution and revenue growth.
Information TechnologyInternet of ThingsSaaSSoftwareWireless
Responsibilities
Navigate and influence executive relationships within automotive, supply chain, and manufacturing accounts to align our solutions with their business outcomes
Manage the execution of existing Statements of Work and Project Plans, ensuring every deliverable is met with precision
Act as the primary advocate for your accounts internally, while balancing the commercial realities of our partnership
Proactively identify "white space" within the account ecosystems for potential growth and expansion. Your consultative selling experience will identify business challenges and create solutions for your customers
Maintain a rigorous cadence of Business Reviews (QBRs) that focus on outcomes, not just activities
Understand the competitive landscape, industry trends, and customer needs so you can effectively position the Cognosos portfolio
Travel as necessary to deliver customer outcomes (10-25%)
Qualification
Required
10+ years of experience in Strategic Account Management or Customer Success, specifically managing automotive, manufacturing, or similar Fortune 100 global accounts
Willingness to develop a deep, working understanding of how the underlying IoT technology functions—from firmware and hardware to network and software—in order to diagnose issues quickly and guide customers toward successful outcomes
Comfortable both presenting to a C-Suite audience and then getting hands on, digging into project task lists
Disciplined approach to project management. You don't let details slip through the cracks. You are willing to organize both internal and external resources towards an outcome
Natural investigator. You ask the 'second and third' questions to find the root of a customer's challenge. You proactively seek insights from both your accounts and industry events
Understanding that large accounts have friction. You are a problem-solver who stays calm under pressure and moves toward a 'Yes.'
Excellent time management skills, and work with high levels of autonomy and self-direction
Benefits
Competitive salaries
Unlimited vacation so you can rest and recharge
Full benefits program (Health, Dental, Vision, 401(k) match, life and disability insurance)
Parental Leave
Paid parking at our Atlanta office
Opportunity for equity participation
Volunteer opportunities
Whether it’s virtual happy hours, company-wide contests, or quarterly cultural outings, we are always looking for ways to keep people happy and engaged with their teammates.
Company
Cognosos, Inc.
Cognosos utilizes the power of AI/ML to transform tracking data into operational intelligence, redefining the value of location solutions.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$38.1MKey Investors
Riverwood CapitalCox Enterprises
2023-03-08Series Unknown· $25M
2020-05-31Series Unknown· $4.5M
2019-04-23Series B· $1.5M
Leadership Team
Drayt Avera
VP Operations
Jim Stratigos
Advisor and board member
Recent News
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