Pattern® · 16 hours ago
IT Support Technician
Lehi, UT
Full-time
Hybrid
Entry Level
1+ years expPattern is a rapidly growing company that accelerates brands on global ecommerce marketplaces through proprietary technology and AI. The IT Support Technician will respond to help desk requests, troubleshoot various technical issues, and ensure security by following IT best practices.
E-CommerceRetail TechnologySoftware
Responsibilities
Respond to and resolve help desk requests through tickets, email, chat, and phone calls
Escalate complex issues to senior IT staff when needed
Set up and deactivate user accounts following IT policies and security standards
Provide remote support with tools like RDP or TeamViewer
Troubleshoot and resolve issues with laptops, desktops, printers, networking, and software
Support employees on Windows, MacOS, and Google Workspace
Ensure security by following access controls and IT best practices
Document fixes and maintain accurate records in the helpdesk system
Meet SLAs by resolving tickets quickly and effectively while minimizing downtime
Qualification
Required
1–2 years of IT/help desk support experience (or strong technical aptitude with a customer service background)
Familiarity with Windows and macOS, Microsoft Office, and Google Workspace
Basic understanding of networking (Wi-Fi, DNS, VPN, etc.)
Experience with remote support tools like RDP, TeamViewer, or similar
Strong problem-solving and communication skills
IT certifications (CompTIA A+, Net+, Sec+) are a plus
Benefits
Unlimited PTO
Paid Holidays
Onsite Fitness Center
Company Paid Life Insurance
Casual Dress Code
Competitive Pay
Health, Vision, and Dental Insurance
401(k) match. Pattern matches 100% of the first 3% in eligible compensation deferred and 50% of the next 2% in eligible compensation deferred.
Company
Pattern®
Pattern® provides a proven blend of marketplace analytics, product distribution, MAP compliance, and brand management to drive ecommerce acceleration for premium brands.
1001-5000 employees
H1B Sponsorship
Pattern® has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (7)
2023 (4)
2021 (2)
Funding
Current Stage
Public CompanyTotal Funding
$277MKey Investors
Knox Lane
2025-09-19IPO
2021-10-06Private Equity· $225M
2020-08-11Series A· $52M
Leadership Team
David Wright
Co-Founder & CEO
Jason Wells
Chief Architect & Technical Advisor to the CEO
Recent News
MarketScreener
2025-12-19
Company data provided by crunchbase