Diversified Services Network, Inc. · 9 hours ago
IT Desktop Support Technician (PC Refresh/Imaging)
Peoria, IL
Full-time
Onsite
Entry, Mid Level
$71K/yr - $76K/yr
2+ years expDiversified Services Network, Inc. (DSN) is seeking a full-time IT Desktop Support Technician (PC Refresh/Imaging) to join our team in Mossville, IL. The role involves assisting with PC refresh activities, software packaging, and providing technical expertise in desktop support.
Information TechnologyProject ManagementSupply Chain Management
Responsibilities
Assisting with PC refresh activities and support related to the production assets planned for Cat Technology engineers
Identify the software that needs to be packaged and scripted for each business unit based off of application discovery
Package application and load into Software Center
Develop associated scripts to automate the software installation process
Test both the software package and scripted installation procedures to ensure correct functionality
Provide technical expertise to the refresh processes and assist with changes to the tools used and associated project processes
Assist with PC imaging, software installation and PC setup
Provide input to technical meetings related to executing refresh activity
Assist with inventory management of ACT IT / GIS owned PC equipment
Assist the business with identifying the right hardware to order
Maintain seed stock of hardware inventory
Provide and/or install hardware as requested by end users
Notify the appropriate person or team when re-orders are needed
Qualification
Required
Associates' Degree or higher preferred but not required AND 2-4 years of experience in this capacity
Dell Certification
PC troubleshooting (hardware and software), reimaging with custom software
Customization/repairs (i.e. adding RAM)
Apply and validate upgrades/software updates/security patches
Customer service
Teamwork
Benefits
401(k)
Dental insurance
Vision Insurance
Disability insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Paid Holidays
Company
Diversified Services Network, Inc.
Founded in 1989, DSN remains at the forefront of providing advanced IT Solutions, Project Management, Health and Human Services Consulting and Program Support, Grants Application and Management Consulting, and Staffing services to Fortune 500 companies and governmental entities.
51-200 employees
H1B Sponsorship
Diversified Services Network, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (24)
2024 (22)
2023 (12)
2022 (17)
2021 (12)
2020 (9)
Funding
Current Stage
Growth StageCompany data provided by crunchbase