Inside Sales/Personal Injury Intake Bi-Lingual jobs in United States
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Mickey Keenan, P.A. - Personal Injury Law Firm · 20 hours ago

Inside Sales/Personal Injury Intake Bi-Lingual

positionTampa,FL,US
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
date2+ years exp

Mickey Keenan, P.A. is a Personal Injury Law Firm seeking an Inside Sales Representative who will be the first voice potential clients hear. The role involves responding to inquiries, guiding leads through the intake process, and ensuring excellent communication and documentation.

Law Practice

Responsibilities

Respond to inbound leads (calls, texts, web forms, chat) quickly and professionally
Conduct structured intake conversations: gather facts, identify red flags, and confirm eligibility
Convert qualified leads into completed intakes ensuring the highest level of follow-through
Provide clear expectations about the process (next steps, required documents, timelines)
Coordinate with intake department, attorneys, case managers, and marketing on lead status and handoffs
Maintain accurate notes and tasks in our CRM, including call outcomes and dispositions
Follow approved scripts, compliance rules, and quality standards (no legal advice)
Participate in call coaching, role-play, and continuous improvement training

Qualification

Inside sales experienceSpanish bilingualCRM proficiencyNote-taking skillsDe-escalation skillsFilevine familiarityLead Docket familiarityMicrosoft 365 familiarity

Required

2+ years in inside sales, intake, customer success, or call-center conversion role
Strong phone presence: confident, warm, persuasive without being pushy
Excellent listening, note-taking, and de-escalation skills
Comfortable with CRMs and structured workflows; accurate data entry
High integrity and discretion (handles confidential information)

Preferred

Prior PI intake experience (or legal intake in any practice area)
Spanish bilingual
Familiarity with Filevine, Lead Docket, Microsoft 365

Benefits

Competitive base pay + performance bonus
Health/vision/dental
PTO + paid holidays
Ongoing training

Company

Mickey Keenan, P.A. - Personal Injury Law Firm

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When you have been seriously injured in an accident, the personal injury attorney you choose matters. At Mickey Keenan P.A.
dateFounded in 2014
location
Tampa, Florida, US
people-size11-50 employees
web-link
https://mickeykeenan.com/

Funding

Current Stage
Early Stage

Leadership Team

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Tim Densler
COO/ CFO
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Company data provided by crunchbase