The Wonderful Company · 23 hours ago
Associate Manager, IT Services
McAllen, TX
Full-time
Hybrid
Mid, Senior Level
5+ years expThe Wonderful Company is committed to offering high-quality, healthy brands and is seeking an Associate Manager for IT Services. This role involves leading a team to provide Level I & II IT support, managing IT operations across Texas offices, and ensuring effective technical support for employees.
AgricultureFood and Beverage
Responsibilities
Supervise IT Services staff, including scheduling, workload distribution, and ticket queue management
Mentor, motivate, and retain a high-performing team in a fast-paced environment
Provide regular updates and status reports to the IT Services Senior Manager
Work tickets alongside the team, providing front-line support for hardware, software, and network issues
Manage workstation setup, upgrades, and repairs for new and existing employees
Deploy and manage mobile devices (iOS and Android) and troubleshoot peripheral devices (printers, copiers)
Provide VIP and executive support locally and remotely, including Co-Chairman and senior staff
Develop and implement IT SOPs for security, hardware, and support across all Wonderful business units (Citrus, POM, FIJI, Justin Wines, HQ)
Document processes, create user training materials, and maintain knowledge base articles
Utilize ITSM tools (ServiceNow experience preferred) for accurate ticket documentation and trend analysis
Coordinate with vendors for services, purchasing, and hardware/software procurement
Collaborate with peers across TWC entities to align technology roadmaps, policies, and procedures
Support remote offices and company offsite meetings
Manage IT onboarding/offboarding processes
Travel between Texas offices as needed
Qualification
Required
5–7 years of progressive IT support experience, including leadership responsibilities
Strong hands-on knowledge of Windows and Mac OS environments
Proven ability to diagnose and resolve hardware/software issues across desktops, networks, telecom, and mobile devices
Excellent communication, customer service, and organizational skills
Ability to manage multiple tasks and projects independently in a fast-paced setting
Must be self-motivated, adaptable, and willing to travel
Preferred
Experience supporting executives and VIP users preferred
Certifications (MCSE, ITIL, Cisco, Mac, Dell) are a plus
Benefits
Access to top-notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future
24/7 online physician consultations
Virtual mental health resources
Life coaching
Engaging employee community groups
Cash rewards for healthy habits and fitness reimbursements
Library of on-demand fitness videos
Career Advancement Opportunities: Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units.
Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses.
Empowering Mentorship Program: Connect with colleagues through our company-wide mentorship program to share goals, overcome challenges, and drive your career forward.
Continuous Improvement Training: Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace.
Make a difference with Wonderful Giving, allowing you to allocate company-provided funds to up to three charities of your choice, and join Wonderful Neighbor to contribute to group service projects within our local communities.
Company
The Wonderful Company
The Wonderful Company grow, harvest, bottle, package, and market a diverse range of healthy products,
5001-10000 employees
H1B Sponsorship
The Wonderful Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (24)
2024 (19)
2023 (14)
2022 (24)
2021 (14)
2020 (15)
Funding
Current Stage
Late StageLeadership Team
J
Jordan Weiss
Executive Vice President and Chief Tax Officer
Amy Snow
Chief Research Officer & Chief of Staff
Recent News
MarketsandMarkets Research Pvt. Ltd.
2025-10-29
2025-10-23
Company data provided by crunchbase