Constellation Dealer Group · 2 weeks ago
RentHub Technical Implementation and Support Coordinator
United States
Full-time
Remote
New Grad, Entry Level
$63K/yr - $77K/yrConstellation Dealer Group is seeking a Technical Implementation and Support Coordinator to ensure smooth customer onboarding, product installation, and ongoing support. The role involves managing customer support requests, coordinating installations, and facilitating communication between clients and development teams.
Enterprise SoftwareSoftwareInformation Technology
Responsibilities
Manage and triage all incoming customer support requests via Azure DevOps
Ensure 90%+ of support tickets are acknowledged within 1 hour
Maintain clear communication between U.S.-based clients and the offshore dev team, ensuring follow-through and closure on all support issues
Successfully coordinate 100% of scheduled on-site installations (expected: 4 per month max) (2 day on site requirement)
Initiate post install survey 30 days after install
Maintain a customer satisfaction rating of 90%+ from post-install feedback surveys
Schedule and facilitate weekly sync meetings between customer support developers and Product Manager
Attend Weekly RentHub QA with Dealers. Occasionally preside over meeting to present release
Create and maintain internal documentation and installation checklists
Provide bi-weekly update summaries on support patterns or recurring issues to help inform product decisions to internal leadership
Log and escalate customer feedback with actionable summaries to the product team
Participate in at least 1 quarterly roadmap meeting to represent support and field experience insights
Qualification
Required
Manage and triage all incoming customer support requests via Azure DevOps
Ensure 90%+ of support tickets are acknowledged within 1 hour
Maintain clear communication between U.S.-based clients and the offshore dev team, ensuring follow-through and closure on all support issues
Successfully coordinate 100% of scheduled on-site installations (expected: 4 per month max) (2 day on site requirement)
Initiate post install survey 30 days after install
Maintain a customer satisfaction rating of 90%+ from post-install feedback surveys
Schedule and facilitate weekly sync meetings between customer support developers and Product Manager
Attend Weekly RentHub QA with Dealers. Occasionally preside over meeting to present release
Create and maintain internal documentation and installation checklists
Provide bi-weekly update summaries on support patterns or recurring issues to help inform product decisions to internal leadership
Log and escalate customer feedback with actionable summaries to the product team
Participate in at least 1 quarterly roadmap meeting to represent support and field experience insights
Strong Communicator: Can confidently speak with clients, developers, and leadership across cultures and time zones
Tech-Savvy & Resourceful: Familiarity with software installation, remote troubleshooting, and Azure DevOps or similar platforms
Organized & Detail-Oriented: Can manage a support queue, track meetings, and maintain records with consistency
Self-Starter: Capable of working independently, traveling for installs, and managing shifting priorities
Customer-Oriented: Has a service mindset and takes pride in client success
Rental Experience: Has some sort of dealership experience and/or has worked in a rental environment
Preferred
Experience with rental software, dealership systems, or SaaS installations
Prior experience in a fast-paced startup or scale-up environment
Familiarity with agile workflows and product development cycles
Benefits
Medical
Dental
Vision
Basic life insurance
Short/long term disability
401(k) participation (with company match)
10 days of vacation for new employees
Sick time based on state requirements
8 Company-paid holidays
2 personal holidays per year
Company
Constellation Dealer Group
We are group of dealer software companies passionate about advancing dealership operations.
Founded in 2011
501-1000 employees
H1B Sponsorship
Constellation Dealer Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (3)
2023 (12)
Funding
Current Stage
Late StageRecent News
MarketScreener
2025-12-10
thecanadianpressnews.ca
2025-12-10
2025-11-14
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