Twilio · 4 hours ago
Director, Product Management
United States
Full-time
Remote
Director/Executive
$268K/yr - $335K/yr
10+ years expTwilio is shaping the future of communications and is seeking a Director of Product Management for their Phone Numbers team. This role involves developing and delivering the vision, strategy, and roadmap for Twilio’s phone numbers products while collaborating with various teams to enhance customer experiences.
Enterprise SoftwareMessagingMobile AppsSMSSoftware
Responsibilities
Develop and drive the strategy and roadmap of Twilio’s phone number products, taking into account Twilio’s global growth strategy, regulatory needs, and scalable operations that make our customers successful on Twilio
Collaborate cross-functionally with GTM, Legal, and the rest of Communications Product teams to ensure alignment on the best strategic direction and market opportunities
Launch innovative phone number products from the infrastructure layer up and lead critical new initiatives for Twilio that open up new markets
Be the voice of the customer in every conversation and decision, and ensure we build world class products that our customers love and value
Manage a global team of product managers and mentor them to succeed in building and executing to the vision
Qualification
Required
Minimum of 10+ years of Product Management or related experience building customer-facing cloud products for businesses (B2B) or developers
Experience growing a team of product managers
Experience with highly technical, multi-workstream product launches; distributed systems experience a plus
You can translate between the technical details, customer problems, and business impact of the team's work
You are a strong communicator. From pitching to our leadership team on what customers need to see from our products, to developing a spec for a feature with a partner, you're able to thoughtfully and clearly explain fundamental reasons behind your decisions
You are organized and comfortable working with exec-level stakeholders and drive deep customer relationships
You can build highly leveraged products that can be used as the cornerstone for customers and internal teams alike
You're not shy about diving in deep with engineering, sales, legal, or the customer
You can run a tight ship, prioritizing a robust stream of work into cohesive, incremental releases
BS in Computer Science, Engineering, or equivalent practical experience
Preferred
Experience building products/services related to APIs, developer experience
Experience working with telecommunications or other regulated ecosystems
Benefits
Health care insurance
401(k) retirement account
Paid sick time
Paid personal time off
Paid parental leave
Company
Twilio
Twilio is a cloud communication company that enables users to use standard web languages to build voice, VoIP, and SMS apps via a web API.
5001-10000 employees
H1B Sponsorship
Twilio has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (215)
2024 (168)
2023 (209)
2022 (369)
2021 (264)
2020 (157)
Funding
Current Stage
Public CompanyTotal Funding
$614.42MKey Investors
Founders Circle CapitalBessemer Venture PartnersUnion Square Ventures
2021-07-28Post Ipo Equity· $378.22M
2017-03-08Post Ipo Equity
2016-08-01Post Ipo Equity
Leadership Team
Khozema Shipchandler
Chief Executive Officer
Aidan Viggiano
Chief Financial Officer
Recent News
2026-01-22
2026-01-21
Company data provided by crunchbase